Reliance Communications — Very worst sevice for wifi datacard connection | |||||
I have purchased a Datacard (upto 14.7mbps speed they say) from reliance on September 2015. But shockingly it never gave me a speed more that 10Kbps. I started making complains and everytime they say they have taken a complain and wait for 72 hours, 1week ect to resolve it. But never gets solved. You have to wait for atleast 20 mins to open a mail. I am freelancer, and i do work from home and this relaince completely spoiled my buisness and earnings by telling me to wait for a week everytime. And finally they told that there is a maintance issue in tower in my area which will take 90 days to solved. Had they told me this earlier i would have switched to other network. And I have to mention about the customer care. It is the worst one anyone can see. It employs people only to remind bill payments and not to solve issues. I have send request to disconnect 2 times. But no proper response.so atleast through this forum i want to see if they do provide me any good solution. I have to say that it is completely reliance responsibility for all the miseries i had in past five months since september. Kindly disconnect my number [protected] immediately. I do not want to be part of this. I have records of all the complaints i have made since October 2015 and a record of more than 40 hour, i spoke with your customer care to solve my issue. But nothing solved. Such a cheap customer care & service that I never imagined. Would definitely not recommend reliance to anyone. Was this information helpful? | |||||
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Reliance Communications customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Dear Madhura,
Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.
Regards,
Reliance Communications
Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.
Regards,
Reliance Communications
How do i know it has been addressed or not. I waited for 6 months and it was the same till the final day i stopped using. No calls or no one has visited to solve my complain..
Now people call to remind bill and visit to collect bill. How can you employ people only to loot money and not to solve signal issue..
It is only through this forum i am being informed that my complain is addressed. But i doubt it.
I have switched to airtel and i think it a good network. Had it be relaince, i will not be able to put mails or write in forum also. Because that is the speed it provides most of the time.
Now people call to remind bill and visit to collect bill. How can you employ people only to loot money and not to solve signal issue..
It is only through this forum i am being informed that my complain is addressed. But i doubt it.
I have switched to airtel and i think it a good network. Had it be relaince, i will not be able to put mails or write in forum also. Because that is the speed it provides most of the time.
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications