[Resolved] Reliance Communications — Wi-POD not working properly and very poor response from team. | |||
Dear Sir/ Madam, To whom soever concern, I am trying to attract your attention towards my problem, I have purchased broad band connection with Wi-POD 5200 MAh equipment on 11th June 2015. And same time I have purchased wireless landline connection as well. I have paid three months, advance rental also. My first complaint is Broadband service is very poor, I am waisting my office staff's man days due to not performance of broadband connection. The speed is very low, even some time I can not open our working pages also. Here, no facility for pasting the screen shot of speed test. And hight is, I have complaint also about the same with customer care, complaint no.[protected] dt. 20/06/2015. They have given the resolution time for 90 days. How any body can wait for 90 days, with out any resolution. And the response from local reliance team so pathetic that they just promising about visit and simply not picking up the call on follow up. I think this is very open platform to disclose the name of any personal, otherwise I should give it on this platform, I am very frustrated about dealer with Reliance. Now, I am having a feeling of being fooled by representative of such reputed organization, because I have equipment cost and three months advance bill payment in cash and they have not given me receipt also. Such big organization, how they are dealing in cash and not issuing recipt of the goods and services bill paid. Please help to resolve this issue. Is there any possibility of getting the money back for the equipment which I have purchased, I am ready to pay for services I have used in whatever bad condition. Please revert me on the same Was this information helpful? | |||
Oct 15, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Jul 17, 2015 Reliance Communications Customer Care's response Dear Customer, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Jul 26, 2015 Reliance Communications Customer Care's response Dear Customer, Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience. Regards, Reliance Communications | |||
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+91 22 3037 3333
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Dear Team,
Highly appreciate your response to my earlier post. There was a call from mumbai team for my broad band speed problem.
They have suggested that if the problem exist more than 24 hrs, now onwards, I have to visit to service station with my Wi- POD device and they will replace my device, But now I have an issue that I don't have valid receipt of my purchase, Which I have already mentioned my earlier msg.also. Now I am trying to call the sales person who has made the deal with me, for receipt but No response, even they are not attending the call.
My contact details is [protected]@gmail.com, mob. no. [protected]. Please do contact, I am in a problem, my business is going down due to low Internet speed. My purpose of buying broadband connection is not getting suffices, Please help me, your local sales team not at all attending my calls, last week they promise me to give the invoice, I have waited at given time but nobody has turned up, and now they are not picking up my calls as well.
I thinks I should escalate to the next level, As broadcasting on this platform is also not sufficient to solve my issue.
Please resolve the same on ASAP basis.