[Resolved] Reliance Communications — Worst Service

Somasundaram Murugaiyan

from Coimbatore, Tamil Nadu

Address:	Coimbatore, Tamil Nadu, 641037
Website:	www.rcom.co.in

I have purchased a reliance dongle with no.[protected]. This was taken with unlimited plan under 40 GB with Rs.999/- scheme. Without intimating to me it was converted to Rs.1000/- for 5GB plan. They have not sent any email/sms etc. I have already sent 13 email regarding this to reliance customer care id including Mr.Anil Ambani email id and TRAI id for terminating my dongle immediately and ready to pay Rs.1148/- since it was a bill for last two month to me. Already two times I have went to their direct reliance customer care office in 100 feet road, Coimbatore and they are not ready to provide any details. I request you to terminate this number immediately and confirm. I am ready to pay Rs.1148/- only even though I purchased a dongle for Rs.2800/- cost only on July 2016 end it is 100% lost to me.

M.Somasundaram,
Mobile no.[protected]
email id [protected]@rediffmail.com

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May 24, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2016

Reliance Communications Customer Care's response Dear Somasundaram,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Sep 19, 2016

Updated by Somasundaram Murugaiyan Please solve quickly.

Sep 21, 2016

Updated by Somasundaram Murugaiyan Please respond immediately.

Sep 21, 2016

Updated by Somasundaram Murugaiyan Not yet solved even though I am ready to pay exact amount of Rs.1148/- Now we are seeing so many complaints for same issue against reliance. It is not corrected immediately, surely they will loose many customers like me.

Sep 21, 2016

Updated by Somasundaram Murugaiyan I have received a call from[protected] on 17th September and she informed to pay Rs.3835/- for terminating my dongle. I want to terminate this number since they have changed my scheme from unlimited to Rs.1000/- for 5 GB. It was changed by them without informing to me by email or phone or sms etc. Earlier for same usage I was paying Rs.1148/- only. I don't want to cheat like reliance and honestly ready to pay Rs.1148/- as per my earlier scheme. You can refer my various mail, which was sent to your customer care email id. For difference amount you get waiver from your team. I forgot to mention in earlier mail that already 6 times I called to your customer care number[protected] and there are No response. Please arrange for terminating my number immediately. I am having a email record. In case if you want please share email id (Really if you want to read and not like other communication, which are sent to you and you are not responding) and I will forward all the email communications.

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Comments

Praveen K Verma

from Mumbai, Maharashtra

Online Petition against the Unethical Practices adopted during RCOM 4g Migration
With every signature, email is sent to TRAI/DOT/Ministry
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"

Somasundaram Murugaiyan

from Coimbatore, Tamil Nadu

As of now NO reply. On 17th September 2016 only, I have seen so many complaints in this forum with same type of issue. Try to solve it immediately and don't spoil your name further.

Somasundaram Murugaiyan

from Coimbatore, Tamil Nadu

As discussed with your customer support team, I have paid Rs.3164 today and received the acknowledgement also. At least now you can terminate this number since I don't want your very worst service.

M.Somasundaram