Reliance Communications — Wrong billing(CUG Recurring Charges)from last 6 years for the Mobile Number [protected]

Address:

Guntur, Andhra Pradesh

Dear Sir/Madam, I am Chaitanya Vinnakota using Reliance Post paid Number [protected] from 2nd May 2007. At the time of taking connection, I was in CUG. In June 2009 I was migrated from CUG to SRP 200R Plan and deactivated all my previous packs which were applicable in CUG. But the problem is from June 2009 I was getting CUG Recurring charges Rs 50 for every month to till date. I spoke to customer care more than 50 times regarding this and I went to Reliance Outlet, I spoke to Reliance Appellete Authority and I have given the complaint on 30th Sep 2014 regarding excess billing of Rs 50(CUG Recurring Charges) and the complaint id is UCS47615953 and they have given request ID[protected] on 07/10/2014 and said it would be resolved within 5 days from the date of compliant registered. I asked my amount to refund or waiver which I have been paying from the last 6 years. They just given me Rs 150 as waiver and they didn't resolve this issue. I was very unsatisfied and vexed with the reliance that are still sending wrong billing details to my number. Recently I was migrated from SRP 200r plan to SRP 299 plan. But still I am getting CUG Recurring Charges every month in my bills. This was very poor service from Reliance. Recently I also went to the Reliance Store at Naaz Center, Guntur and I had given a written complaint, But No use. Still I am getting CUG Recurring Charges in my Bill. I request you to please take serious action on this and I request you to please refund my amount(Rs 50 * 6 Years) i.e, Rs 3600 amount from reliance or Please arrange waiver option to my number [protected]. This was very bad service from the reliance as I am using this mobile from May 2007. So I request you to please resolve this issue..Hope you understand my problem Thanks & Regards Chaitanya Vinnakota Mob [protected] [protected] Email:chaitanya.[protected]@gmail.com