[Resolved] Reliance Communications — Wrong information about plan by customer care and made to activate it and no benefits due to it | |||||
Dear sir, My name is P.Raman, and i am using the reliance gsm prepaid karnataka mobile no. [protected] for the past 4 years. i have shifted to chennai in june 2015 and from that i am continuing using it with special recharge for roaming RC47. On 24th dec 2016 i received a message from reliance that i[censored] recharge using plan 501 before 30th dec all outgoing calls to any network in india is free for 100 days and 1 gb data. As i am in chennai i made a call to the customer care using 198 service around 8 pm and enquired about the plan. the guy spoke told that so and so i s the plan and when i asked him whether could be used in roaming, he is not clear and told to check myself. So again i called the customer care and clearly told him that i am in chennai and in roaming and using the sim and asked whether if i will recharge will 501 plan the outgoing calls will be free or not. he told no problem, i could use it anywhere and i will get the outgoing call free benefit. So i made a recharge of 501 around 8.30 pm and when i made call to my friend the balance started to cut from my main balance. So in next day morning i called the customer care again and miss reshma begam spoke and told first the outgoing will not be free during roaming. then i informed that the guy previous night told. she told okay she will correct it and money will not be deducted. Again i tried to make call to my friend again money got deducted from the main balance. so again i called her and she told no outgoing calls are not free and only incoming free during roaming. i told i want solution for that she told she will connect with the higher official and transferred after 15 min also no one took the call. this happened two times and then i chatted with the customer care live chat service with nisha, she told only apology for the inconvenience caused and the action will be taken on the customer care service person. i told her that i want the refund to my mobikwik account from which i recharged or you give the equivalent talk time value for 500 rs, as i could not use the plan and due to wrong guidance of the customer care i had recharged. she told the service request no[protected] is registered and within 48 hrs the request will be solved. After 48 hrs nothing happened. i again chatted today 28.12.16 then also again same story of apology and strict action on customer care person. i want the monetary benefit, i cannot loss 500 rs due to their negligence. she didnt agree. so i am complaining here. i want the solution of refund of 501 to my account or providing of the 500 rs talk time to my account. i something to be cut for the 4 days usage of plan also no problem on pro rata basis the balance to be refunded Was this information helpful? | |||||
Jan 30, 2017 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Dec 28, 2016 Reliance Communications Customer Care's response Dear Raman, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Dec 30, 2016 Reliance Communications Customer Care's response Dear Raman, We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications | |||||
1 Comment | |||||
Comments
Sir my mobile number is[protected] I am not able to make any call from the said number please to me what is problem in this sim if you want to call back then place contact me on this number [protected]
Reply
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709