[Resolved]  Reliance Communications — Zero connectivity - since 10 days - reliance postpaid [protected] - chennai

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Chennai, Tamil Nadu, 600077

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My email to you on 20th june

Kurian katticaren
11:26 (10 minutes ago)

To rcomappellatea.
Zero connectivity - roaming post paid connectivity no: [protected] – kurian katticaren
Existing complaint no.[protected]Since 2nd may 2017) - chat interaction reference: [protected] (20 june 2017) - customer care reference no:[protected] june 2017) - escalation ref: [protected] (20 june 2017) - my call to your office on 27 th june - response of mr. Kiran - registration of a brand new complaint[protected]

Dear sir,

Today i contacted your secretariate to find out the status of my representation with you on 20th june, copied below.

I got a response form mr. Kiran, who told me that there is no complaint registered at all. When i told him about the email to you, he said you were out of station and that he is not aware of any email. He said since there is no complaint atll, he is registering a fresh complaint on 27 june with reference number as[protected]. He refused to give me any other number for escalating and said that he was the final contact point.

I am very very unhappy if this is the quality of the response and follow up a client gets form the appellate authority of reliance.

It suffices to say that i continue with zero connectivity - 24 hours - from 17th june - for 10 days now.

I look forward to quality redressal from reliance appellate authority.

Kurian katticaren

Copy of my email dated 20th june

From the beginning of last month (2nd may 2017), i have been taking up with reliance communications that my roaming number is getting zero connectivity.

Though partial connectivity was restored during the last week of may and first week of june, from 17th june 2017, i am experiencing once again zero connectivity while using the phone from my registered home address. Connectivity when i am on the road or roaming is ok.

I was told in may that the problem was because you were optimizing the connectivity services in my area. I fail to understand that you require such a long time (More than 45 days!) to optimise services and to restore connectivity.

Since i am a senior citizen and my wife is bed ridden after a craniotomy, i need immediate access to her doctor and also need to make online financial transactions since i cannot leave her and go out. I hope you will understand the serious difficulties you are causing me by persisting with zero and near zero connectivity. I can neither receive nor make calls. I cannot send sms and cannot make any online financial transaction since otp generated is not getting transmitted to me.

My i hope that reliance is as much committed to quality service to its clients as to increasing its client and revenue base. May i look to prompt redressal of my grievance.

Thank you