[Resolved] Reliance — Complaint for unnecessary cheating and harassment | |||
Sir, I had purchased a reliance sim ([protected]) on 7th july 2014 from a shop named vivek mobile at nehru nagar indore at rs. 130, for which i was told that it will be activated the next morning. When i applied the sim to the mobile it showed me no sim inserted so i went to the shop after 2 days but the shopkeeper was not available. I went to the shop 5-10 times at different times but every time the shop keeper was unavailable. The shopkeeper’s assistant always asks for an alternate no. And says that he will convey the msg to the shopkeeper and the main shopkeeper will contact you and inform you but in a week's time there was no call from him. And in my every visit i provided him my alternate no. Is this the way to treat the custo hat charging for something and than not giving a service. Mers??? Not even a reply was given to me regarding a sim that even the documents have been submitted or not..? This is a case of harrashment and cheating t On 14th july 2014 the person got available and when i asked him he gave me an excuse that it is not in my hands. You should contact to the reliance store. Then when i went to the reliance store they told me that the documents are verified but since the shopkeeper has provided me with a damaged sim it is showing a msg that no sim inserted. Reliance store told me that to issue a new sim telephonic verification is required and which was not possible from the damaged sim, so they told me that the shopkeeper only can help you done your telephonic verification. But the shop keeper is not co-operating for telephonic verifictaion. And so we returned the sim on his shop. I contacted the customer care also but they are also unable to help. I already have spent more than 200rs. As auto charges and more than 100rs. For communicating from my alternate numbers. Now i here by request you to please return our total amount and new sim. Please stop cheating and harrashing the customers. Please settle the matter with immediate effect. Shreya agrawal [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Dear Customer,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
THE RELIANCE WORLD WEB CALLED ME TODAY MORNING 10:00 AM FOR THE ISSUE OF NEW SIM.
I WENT TO THE RELIANCE WEB WORLD BUT STILL THERE WAS POWER CUT AND NO STAND BY AVAILABLE AND FOR THAT THEY CALLED ME AGAIN IN THE AFTER NOON, WHICH IS CHARGING ME FOR AUTO.
ALL THE WORK COULD HAVE BEEN DONE IN A SINGLE VISIT FOR THAT THEY ARE JUST HARRASHING THE CUSTOMER CALLING AGAIN AND AGAIN.
THEY ARE JUST THINKING THAT THE CUSTOMER IS FOOL AND WILL GO AGAIN AND AGAIN LEAVING ASIDE JOB (TAKING LEAVE FROM THE JOB) AND ALL OTHER WORK FOR THEM.
IT IS A SHAMEFUL ACT FOR RELIANCE.
IF YOU DON'T KNOW TO DEAL WITH THE CUSTOMER, YOU HAVE NO RIGHT TO PROCEED YOUR BUSINESS FURTHER.
SHREYA AGRAWAL
[protected]
I WENT TO THE RELIANCE WEB WORLD BUT STILL THERE WAS POWER CUT AND NO STAND BY AVAILABLE AND FOR THAT THEY CALLED ME AGAIN IN THE AFTER NOON, WHICH IS CHARGING ME FOR AUTO.
ALL THE WORK COULD HAVE BEEN DONE IN A SINGLE VISIT FOR THAT THEY ARE JUST HARRASHING THE CUSTOMER CALLING AGAIN AND AGAIN.
THEY ARE JUST THINKING THAT THE CUSTOMER IS FOOL AND WILL GO AGAIN AND AGAIN LEAVING ASIDE JOB (TAKING LEAVE FROM THE JOB) AND ALL OTHER WORK FOR THEM.
IT IS A SHAMEFUL ACT FOR RELIANCE.
IF YOU DON'T KNOW TO DEAL WITH THE CUSTOMER, YOU HAVE NO RIGHT TO PROCEED YOUR BUSINESS FURTHER.
SHREYA AGRAWAL
[protected]
As per telephonic conversation, I again visited the reliance web world, where now they helped for Tele verification, and simultaneously they agreed to issue a new sim with 3G NET SPEED AND 2GB NET BALANCE (DATA CARD BALANCE) FOR 1 MONTH FROM 17 JULY 14 FOR WHICH MONEY WAS PAID.
IT IS SURPRISED TO NOTE THAT, WHAT POSITIVE RESPONSE I GOT TODAY FROM THE SAME PERSON ON RELIANCE WEB WORLD, AFTER COMPLAINING TO CONSUMER FORUM, THE SAME PERSON COULD HAVE DONE PRIOR ALSO ON MY PREVIOUS VISIT.BUT, AT THAT TIME THEY WERE NOT RESPONDING TO ME AND ALSO AVOIDING AND TRANSFERRING THE PROBLEM ON OTHERS WHICH TROUBLED A LOT. IT WAS JUST CHEATING AND HARASSMENT TO THE CUSTOMER.
GIVE THOUGHT ON:
WHY THE RELIANCE WEB WORLD PEOPLE ARE NOT SOLVING THE PROBLEM WITHOUT GOING TO CONSUMER COURT...??????
AFTER VISITING TODAY ALSO, FOR COLLECTING NEW SIM, THEY HAVE CALLED ME AGAIN TO THE WEB WORLD TOMORROW.
INSTRUCT YOUR WEB WORLD (VIJAYNAGAR, NEAR SAYAJI INDORE) THAT THEY SHOULD ISSUE THE SIM WITHOUT ANY EXTRA CHARGES AND FOR MY HARASSMENT AND AUTO CHARGES, GIVE EXTENSION OF ONE MONTH ON DATA CARD I.E. NET BALANCE WITHOUT EXTRA CHARGES OR YOU PAY RS. 250 AS BALANCE IN THAT ISSUED NEW SIM AGAINST MY UNNECESSARY WEB WORLD VISIT CHARGES.
SHREYA AGRAWAL
[protected]
TILL TIME THE PROBLEM IS NOT SOLVED.
IT IS SURPRISED TO NOTE THAT, WHAT POSITIVE RESPONSE I GOT TODAY FROM THE SAME PERSON ON RELIANCE WEB WORLD, AFTER COMPLAINING TO CONSUMER FORUM, THE SAME PERSON COULD HAVE DONE PRIOR ALSO ON MY PREVIOUS VISIT.BUT, AT THAT TIME THEY WERE NOT RESPONDING TO ME AND ALSO AVOIDING AND TRANSFERRING THE PROBLEM ON OTHERS WHICH TROUBLED A LOT. IT WAS JUST CHEATING AND HARASSMENT TO THE CUSTOMER.
GIVE THOUGHT ON:
WHY THE RELIANCE WEB WORLD PEOPLE ARE NOT SOLVING THE PROBLEM WITHOUT GOING TO CONSUMER COURT...??????
AFTER VISITING TODAY ALSO, FOR COLLECTING NEW SIM, THEY HAVE CALLED ME AGAIN TO THE WEB WORLD TOMORROW.
INSTRUCT YOUR WEB WORLD (VIJAYNAGAR, NEAR SAYAJI INDORE) THAT THEY SHOULD ISSUE THE SIM WITHOUT ANY EXTRA CHARGES AND FOR MY HARASSMENT AND AUTO CHARGES, GIVE EXTENSION OF ONE MONTH ON DATA CARD I.E. NET BALANCE WITHOUT EXTRA CHARGES OR YOU PAY RS. 250 AS BALANCE IN THAT ISSUED NEW SIM AGAINST MY UNNECESSARY WEB WORLD VISIT CHARGES.
SHREYA AGRAWAL
[protected]
TILL TIME THE PROBLEM IS NOT SOLVED.
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications