[Resolved]  Reliance Courier — Fake promises by customer care

Address:	560002
Website:	www.rcom.co.in

Dear sir/madam,
On 8th of june i received a all from reliance customer care telling to port to your network and gave fake plan
Plan details are as follows
Monthly rental 599
Unlimited std and local
Unlimited 3g
First i was shocked that how can they give unlimited 3g for just 599 so i confirmed them for 5 times and they agreed and told yes it's unlimited 3g and not 2g, so i proceeded with their offer and told them to port, they informed me that it would take a week for getting ported which didn't happen as told and my connection was ported on 27th of may (That's fine i understand your servers might be busy).
Contact details of person who told me about the tariff
Megha (Confirmed with her too for 3 times)
Ph - [protected]
Now after my network was activated i spoke to your customer care and asked about my tariff
Tariff told but your people on phone
4000 minutes local and std
Unlimited 2g
I was shocked and gave an immediate complaint on megha for which i haven't got any reply.
Service request no[protected]
Then later on when i went to my office there was no network at all not even 2g, even checked manual and automatic mode of network but no result. Just no network of reliance other signals of airtel idea docomo where all full in my office, even 4g network is good.
So i made another complaint regarding the network issue, and i was informed that i would get a call back within 3hrs and my issue would be resolved in 24hrs.
Service request no[protected]
Then i tried to speak again to another executive to take my issue a little serious and requested him to resolve it asap. He told me that he's transferring the call to his superior, they made me wait for 10 minutes and just disconnected the call. I was really pissed again and made a complaint on him
Name - shaikhaja
Request no[protected]
And then was later told that it will resolved by 29th of may.
On 29th of evening i gave a call again as my issue was still not resolved and i never received a call from any of your back end department. It took again 30 minutes to explain him the whole issue and then later he transfers the call to his superior, i was fooled once again as it was not the superior and the call was transferred to airtel prepaid department which then again was transferred to postpaid department (Wasted 20 minutes again). Then again i had to explain the whole story (15 minutes wasted).
Then this guy was just awesome he tells me to wait for 4days more for the issue to be resolved. I was so confused again that to whom should i believe, so i told to transfer the call to someone superior than him or who can give my answers, and he tells me that he can't do as everyone is on leave (Really).
So i told asked him that until this gets resolved should i stand on road for 3 days for network, and he says yes sir you have do that there's no other way. (He thinks i'm fool)
I requested him if you can't resolve the issue please give me an option to port to another network and i'm ready to pay the bill for 2 months also which i've not even used, and he tells its not possible.
Now my request is please resolve this issue by 30th of june and give me the proper plan as promised, if you can't then at least give me an option of porting as its a business loss for me if there's no network at all.
And if you can't help me out in both the ways then i'll be forced to launch an fir against you and drag this matter to court. And don't worry i've got all the evidences with me, so don't take this matter so easy.
Waiting for your revert asap.

Regards,
Piyush
Ph - [protected] (This number was ported)
Secondary contact no - [protected]