[Resolved] Reliance Digital — 1.5 t split airconditioner ; "reconnect" brand, model xs-183880;sr. no: aau18a0018044

Sushila.K

from Hyderabad, Telangana

Address:

A!/6 kundan towers, Mayur marg begumpet, 500016

I bought the above ac from "reliance digital" show room;s. P. Road;begumpet, hyderabad-500016 on 21.04.2018 for rs.31, 089.33/-. It is delivered and installed after 10 days of purchase. I used only for two months in last summer and i lodged 3 complaints in 2018 summer on various grounds. This year when i started in the second week of mar2019; it has stopped working with error code"e4" and i lodged a complaint with the "reliance dital" on 15.03.2019. Even after 18 days of my complaint and daily reminders to various "reliance digital" authorities, no action has ben taken to rectify. I had already spent one month summer without ac.

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May 4, 2019

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2019

Reliance Digital Customer Care's response Hi,
That is not the experience we would want our customers to have. Please call us on our toll-free number[protected]. You can also find out other touchpoints using this link: https://bit.ly/2XbzWVB. Thank you.

Apr 03, 2019

Updated by Sushila.K THE COMPLAINT IS STILL PENDING WITH "RELIANCE DIGITAL". REQUEST IMMEDIATE ACTION.

Apr 03, 2019

Updated by Sushila.K DEAR SIR,
THE FIRST THING I DID WAS TO FILE COMPLAINT ON YOUR TOLL FREE NUMBER AND ON ALSO ON LINE. i ALSO TELEPHONED TO YOUR SERVICING PERSONAL AND CONTACTED YOUR SERVICE COUNTER IN THE SHOWROOM, FROM WHERE I PURCHASED THE UNIT . pL. LET ME KNOW WHAT ELSE I HAVE TO DO TO DRAW YOUR ATTENTION AND THE DIFFICULTIES I AM FACING WITHOUT A.C. IN SUMMER FROM LAST 20 DAYS. TWO TIMES YOUR SERVICE PERSONAL CAME IN THE NIGHT 7-9 PM. iT IS SPLIT ac THE MAIN UNIT IS OUTSIDE. hOW CAN THEY SEE AND REPAIR OUTSIDE UNIT DURING NIGHT WITHOUT A LADDER AND EVEN TORCH LIGHT.

Apr 05, 2019

Updated by Sushila.K It is now 3 weeks and my complaint is still pending.

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Comments

Tarak Ganesh

from Dhone, Andhra Pradesh

Good afternoon sir
IAM not satisfied because of when I was gone to the Reliance digital in front of my location they should shows oppo f9 pro mobile there were be super your staff only I am buy that mobile there were be worst charging please reply sir.
Please give me response
Waiting for your reply sir,
Contact number : [protected]

Tarak Ganesh's reply, Mar 28, 2019

Please reply sir