[Resolved]  Reliance Digital — About not repairing of mobile phone with guarantee and insurance

Address:

Gurgaon, Haryana, 110010

I had purchase a mobile phone from reliance digital, ambience mall, gurgauon. My phone is under guarantee and also i had taken an insurance for the same. Which when taken was told whenever there is a problem arises you can get the repairs done at the place of purchase. Yesterday i took the phone to them they said the sim tray is not working that's why the sim is not working and i was asked to take it to the service centre. The sales person when i told him that i have an insurance he then went and asked his boss, and it seems he told that first take it to the service centre and if they cant do then get it to back to them. Why should i need to go here and there that too in this hot weather. I might well as go to a mobile dealer and get it done. Here i want to make a request, when people come to buy products from reliance digital those guys before buying they say there is a guarantee, insurance etc then why don"t they stick to their promises. I will never buy and recommend people not to buy from reliance digital. I know it wont make a any difference to reliance. But dont cheat people that too people from defence. Thank you so much.