Reliance Digital — AC not delivers after 35 days of order place - Kelvinator 1.5 Ton 3 Star K600+

Website:

reliancedigtal.in

Order No: RDF30009520
Order Placed: 30 Mar 2022
supposed to be delivered next day (31-Mar-2022) but till date Item has not been delivered-
Called customer service[protected] more than 20 times) get standard message " we are looking into it .. it will be resloved in 72 hrs"
escalated though email to BM BADE atleast 10 times asking for refund
Still no resolution
to to my surprise the status says "Delivered"