Reliance Digital — apple earpods issue

Address:

500034

I purchased two apple6 mobiles one is april 7th another one august15th, along with earpods i lost 30days for first mobile phone, than saperately purchased apple lighting earpods on june 6th after 10days it won’t work, i informed them, suggested to apple service center, they asked where you purchased i told purchase din reliance digital they telling bring above apple7 models then we replace earpods, i informed same to your store manger (Himayath nagar branch), he told we just sales dept. We hopeless, we can’t do help, they kept product last 2 months, still with them not yet resolved. If not sort out issue within10days
Ill will escalate to consumerforum