| Address: | Vadodara, Gujarat, 390020 |
On 13.08.17 evening, my wife n i went to see a sony ht40, we were told by sales executive some shishir gogoi to go in for bajaj fin serve scheme, so on 14.08.17 my wife went three times with all the documents n i was asked to come in the evening to complete the formalities n take the product, when we went n finished all the formalities, we were told will u take the display piece?
We objected then they said ok u'll have to wait for 3-4 days!
I asked for the manager, when the manager came, i told him to first speak to the executive n then address my grievance — after 5mins he comes n starts talking in a loud tone! I ask him to lower his tone, he says this is the way he speaks normally — his normal style of speaking to an aggrieved customer is: left hand on the hip, right hand in the pocket n a loud voice without even an attempt at being polite n no sorry even once!
I tell him pl address an aggrieved customer properly he asks me to be professional! I lost my cool n said "what the # do u mean by professional" i'm sorry i used that word but can u understand the sequence of events?
I asked him his name-he refused to tell! I asked his boss's name-he refused to tell! I asked for his boss's no./mail id-he refused to tell!
What sort of organisation is this? Is there no politeness towards an aggrieved customer? Is there no grievance redressal system? Cant these be displayed in the store?
Am i asking for too much?
I wanted to surprise my 15 yr old daughter on independence day but i was surprised with the obnoxious attitude of the manager of the store — request u to do something about the manager geethakrishnan... Two days back crm called i asked her designation she said it is below manager so i asked her to give me access to superior to manager, when zaffar cluster manager called... After listening to my version he said shall i close complaint... I was taken aback... I told him u've just heard me u've not taken any action, u can close it only when u take action n if i'm happy with the action... Am i wrong?
Dr. Adarsh b. Yadwad
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