Reliance Digital — big tv no installation

Big tv — no installation

Bigtv - no installation for the last 6 days. Looks like they don't have staff to take care of the installations.

Its very difficult to get through to the call centre. It takes a minimum of 25 minutes to get through. The call centre staff have no experience in handling customers and keep giving some lame excuse and talk about a 72 hr installation window even after the window has passed.

There is absolutely no regard for meeting slas.

Can we do anything about this???
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Reliance Digital customer support has been notified about the posted complaint.
Feb 02, 2018
Updated by Shams Uddin
BIGTV - No Installation for the last 6 days. Looks like they don't have staff to take care of the installations.

Its very difficult to get through to the call centre. It takes a minimum of 25 minutes to get through. The call centre staff have no experience in handling customers and keep giving some lame excuse and talk about a 72 hr installation window even after the window has passed.

There is absolutely no regard for meeting SLAs.

Can we do anything about this?????? plz contoct [protected]
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