Reliance Digital — Buyback amount not received

I had purchased ResQ brand air conditioner from reliance Digital in 2019. The AC stopped working this year and I requested for a repair. Reliance confirmed that it cannot be repaired and instead offered me a buyback amount against the air-conditioner. I agreed for the same and requested them to pick up the AC. The pick up was done on first of April 2023. And I also submitted required documents like my ID card and a copy of cancel check. I was promised a refund within seven days. However, I am yet to get any buyback amount till this date. I tried connecting with them several times through phone call and email. However, there has been no response or resolution. I also tweeted several times on Twitter. However I am yet to get any resolution against my complaint. The emails were sent to all the concerned officials address of Home where are obtained from reliance Digital website. Unfortunately there has been and less wait.
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