[Resolved]  Reliance Digital — incorrect emi charge for cancelled order and no refund

Dear Sir/ Madam,
I ordered a product from Reliance Digital website on 05-Apr-2024 named "Samsung Galaxy Watch 5 Pro" amounting INR 25, 749 (Rs. 33, 749 - Rs. 8, 000 instant discount for EMI) under Debit card EMI scheme but due to delay in delivery and no updated regarding order from Reliance Digital I cancelled the order on 09-Apr-2024 which was within their timeline and intimated bank on 10-Apr-2024 to cancel the EMI. Later when I checked with Bank it was informed that EMI cannot be cancelled as refund is not yet received and as per Reliance terms refund is processed within 7 days. I am following up with their team from almost 2 weeks on the same issue for refund not received but they are not providing any update on that and neither their customer support team is able to answer. Till as of today I have neither received any refund nor any update. I tried every way possible to escalate this issue but no one took it on priority. This has caused me the erroneous EMI deduction for which the product I cancelled and did not received.

I request your kind intervention in solving this issue and getting the refund back on urgent basis as this has already caused me mental stress.
Was this information helpful?
No (0)
Yes (0)
May 29, 2024
Complaint marked as Resolved 
After 2 months of multiple follow-ups and complaining in consumer redressal forum the refund was processed.
Reliance Digital customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Reliance Digital
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    47%
    Complaints
    4665
    Pending
    0
    Resolved
    2134
    Reliance Digital Address
    3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai, Maharashtra, India - 400002
    View all Reliance Digital contact information