[Resolved]  Reliance Digital — Cashback not received

Address: Panchkula, Haryana, 134109

Website: www.reliancedigital.in

I purchased an Air condition from Reliance Digital on 31st May, 2016. They offered us 10% cash back with HDFC credit card payment.
We paid with HDFC credit card. They made the transaction at their end and assured us to
credit the cash back within 90 days.

Even after 6 months when we did not received cash back I raised a ticket to them with complaint number[protected].

One guy from reliance digital today called me and informed that transaction was done with Bank EMI option so I am not eligible for cash back.
When I went to buy Air condition at Reliance Digital, they offered me cash back of 10% that is why I made a deal. Now, when they are using our card
for transaction, that is their responsibility for making the correct transaction (as per they it was Brand EMI) which should eligible for cash back.
How I am responsible for it? Why should I bear the loss for their mistake.

Here are bill details:
Product: 1.5 Ton Voltas Window Air condition
Price: Rs 27148

Store Address:
Address: Ground & First Floor, SCO 322 & 323, Near Huda Market, Sector 9, Panchkula, Chandigarh, Haryana 134109
Phone:[protected]