Reliance Digital Complaints & Reviews

Hi,
I hope this email finds you well!
I purchased a Haier 425litre refrigerator from Reliance digital online on 14 July 2024. Order No: RDF64311148. The product was delivered on 16th July and when it was installed by Reliance digital engineer it was found to eb faulty. A return and refund was initiated and the product was picked up from my residence (Savoye A 102, Ambika La Parisian, Mohali, Sector 66B Punjab) on 21 July 2024....

Dell Laptop 2 years warranty expired before using . now keyboard is also not working and no one is attending my call.
when I purchase laptop the reliance guy told me that there is 2year warranty from reliance digital and 2 year of insurance is provide for this laptop.
but after 4-5 days laptop some key is not working and I told reliance gut and he tole me they will take care of this but now they are asking me to purchase warrant...

I went to the Reliance Digital store in Dwarka Sector 21 in pacific Mall on 8 July. I wanted to buy 4 ACs, 1 55 inch LG O LED 1 653 Litres Side by side Fridge 1 LG Dish washer 1 RO 3 25 litres Geysers AO smith . I also wanted 4 year Extended warranty plus installation. I met the store Deputy Manager Mr Ram Jadav. I had spoken to him several times before, . I had spoken to Mr Singh the store Manager several times before.
I booked a paid visit to my Flat in Dwarka Sector 4 Plot 15 Sanchar Vihar for 11 July between 11 AM and 12 noon.
Total value of sales was 6 lakhs app.

I waited till 1-40 PM no one turned up. No AC installation person turned up, I rang Mr Ram several times. He did not answer most of the time. Mr Singh answered once . I told him that I was waiting.

Reliance is a 3rd world country / 10 th world country company as India is one. Indian people do not understand the value of Time. My 1 Hour cost 10000 rupees. I had JIO Wi fi. That too I want to cancel because JIO/ Reliance is very arrogant . This happens because the owner of Reliance Digital pays bribe to the government and there is no punishment system in India. If these AC work men were forced to pay a penalty then they would not dare to act like this.

If all Indians were like me India would be top of the world . I take no non -sense from anyone.

Hi,

This is Diwakar Dixit who purchased a Carrier AC from Reliance Digital (Nacharam, Hyderabad Branch) on April 7, 2024, during which time they had added AC brackets forcibly, which I was unaware of because I did not needed them as I had already had AC brackets of my old AC. Somehow, I was convinced that give the new AC brackets to the AC technician who visits for installation and they would purchase it from me; however,...

Despite reaching out to reliance digital team regarding a refund, my concern has yet to be resolved. I also have noticed fraudulent activity taking place at your store, as evidenced by the discrepancy on my bill. I made a payment in cash, yet it incorrectly states that I paid by card. It has come to my attention that this practice is being used to provide customers with discounts on their cards while taking the full payment in cash. (Tax inv n0-[protected], PaymentRefno[protected] dated 9/4/2024

I kindly request your immediate assistance in rectifying this matter. I believe the proof I have provided clearly demonstrates the fraudulent activity taking place at your store.

Previously had a Jio Fiber connection at my old address, but after moving to a new location 6 km away, I found that Jio Fiber is not available. I requested a new Jio Airfiber connection (Order No: NO000112OVHQ) on June 11, 2024. However, there has been no update on the installation status. Additionally, I requested the cancellation of my Fiber connection and asked for the amount to be adjusted as a voucher for the new connection.
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I recently purchased an LG C4 from Reliance Digital, Mudichur, Chennai. During the purchase, I was promised the best price by the sales executive, but the price turned out to be the same as Croma's. Despite this, I chose Reliance Digital due to our history of regular purchases.

I was assured that the product would be delivered within 48 hours. However, this did not happen, and I was not informed of any delays. I waited the entire day for the delivery, which coincided with my anniversary. In the evening, I received a call stating the delivery would be delayed by another two days. This caused me to miss a special lunch reservation, resulting in a loss of INR 4000.

When I demanded an explanation and compensation, I received vague assurances. Eventually, I was told I would be compensated with an LG webcam—a product I have no use for. Despite their promises, I am now being informed of yet another delay of one more day.

This experience has been extremely disappointing, marked by mismanagement and false promises. I did not expect such poor service from Reliance Digital.

I demand proper attention to this issue and appropriate compensation for the inconvenience and financial loss incurred. If this matter is not resolved promptly, I will consider canceling the purchase and taking further action.

I hope they will give me a proper response and understand my concern.

Hi I have ordered Symphony air cooler order no RDF62076984. The delivery date is mentioned as 1 day in Reliance Digital online portal However I received the cooler after 10 days after following up with the support tram repeatedly.
The received cooler is in damaged state side cover is broken. I have called customer care multiple times and following up repeatedly for 15 days for replacement. No one cares about that.
It's more than a month I waited for resolution and ended up not able to use the cooler in peak summer season.
With no choice, I personally called the cooler company Symphony and Technician replaced the side cover for Rs 800.
I need the 800 refund and also compensate for not able to use cooler for one month.
Reliance digital support team seems to be spam. No one cares about the customer issues.
The online platform misinterpreted the delivery date as 1 day which made me fell in trap.

Sir, I am from Kadapa town, Andhra Pradesh. Today morning I went to Jio
digital, which is located at 7 roads circle, 7 roads mosque complex, for converting my postpaid number to prepaid number. The employee asked me for Aadhar physical copy. I requested him the aadhar copy is downloaded from 'myaadhar' app and can be used for scanning purpose from my phone. For this the employee has arrogantly spoken on my face hurting my ego. He was very proud and shown his attitude towards me. I felt very bad and requested him to speak politely and behave decently towards me (the customer). Hence, to this plight of me I appeal to the Hon'ble Reliance authorities to take action on them. Thank You.

The shop address is:
Jio Digital,
7 Roads circle,
7 roads mosque complex
ground floor beside ATM .

Bought a brand new voltas 1 ton inverter ac on 8th may 2024 and got installed on 16th may 2024 and it stopped cooling on
date of incident -25th may 2024
description- booked a technician appointment on the same day on resQ app
and a technician visited on 27th may 2024 and said that installation was not done properly so the gas was leaking and he said that I would have to pay 2000₹ for the gas refill !!!
this is absurd why should the customer pay for their mistake

I an yugal agrawal from Gwalior. My contact no is [protected] i have purchased Whirpool fridge 500L of Rs 60000.00 3 yrs back from reliance. In 1 yr only i have faced 3/4 times issues then only i took extended warranty of 5 yrs. Now in every 2-3 months issues arises sometimes sensor doesn't work, cooling issues etc.. As it is manufacturing defect which reliance digital is not accepting as not replacing it with the new product . Recently i logged the complaint on 15th may 2024 but today it's 26th may no update nothing as it is so hot without fridge it is so difficult to manage.

I request you to take some strict action & get replace my fridge with new or reimburse my money.

Thankyou

Orderid-[protected] -23rd April 2024 still open
Orderid-[protected] - 17th May 2024 - closed without action or confirmation

I had raised request for repair of my eurekha - Eden purifier water (bought in Dec 2023) which has not been working since April 23rd. After initial visit I was told that a part needs to be replaced and said take a week.

Since there were no response, I followed up with Manager Dhanush and he asked to wait for 1 more day, but there was no response after that. I also raised a compliant which was closed without informing me.

After talking to resQ representative on Sahakarnagar Reliance Digital stores, I was promised it would be resolved or atleast some update from team. Next follow-up was informed 15th May part has reached and will be fixed by 16th of 17th. It is 20th May and I am still not getting any clarity on date.

I have already wasted at least 1, 500 Rs buying mineral water bottles as I am not sure what to expect.

Complaint No. - [protected].
We had purchased a voltas 5 star inverter AC in 2023 and along with 5 year extended warranty from Resq. We shifted our residence from Delhi to Himchal in September 2023 and requested on ResQ to send a technician for uninstallation.
He never visited and we had to do it locally. When we had to raise the request in Mar, 2024 for reinstallation in Himachal, we saw that Sep, 2023 request is still pending in the system and we are not able to change the address.
Multiple followups had to be done to get that old request deleted from the system.
Post that installation request was raised on the new address. Once installed, we noticed faults in the AC and raised a repair request.
The engineer first sent photos then came back again after 4-5 days for the measurements. The parts were ordered and we followed up but got to know after 10 days that parcel has been misplaced and has been reordered. The reordered parcel took another 10 days and when it reached, the engineer told that the part is wrong. Now again the part has been ordered and we have been asked to wait again for 10-15 days. This is the peak of summer and me and my old age parents are suffering a lot.
We are not able to use this AC for the entire summer now.

We are stucked after taking extended warranty from reliance as it has such low standards of service quality.

I have also taken an extended warranty of refrigerator recently and we don't have any trust left in Reliance RESq now.

I need a full refund for my grievances which includes AC purchase, extended warranty and refrigerator extended warranty cost.

Please do the needful.

Ac Purchased: 16th April
Installation 18th April
after 2 days o[censored]sage, it stopped working and the technician is not responding.
after 1000's of call to customer care and all the possible contacts I had, only answer i am hearing is 7 days from now. and Its been a month now and there is not even a single update on the resolution.

We are really frustrated and stressed out of this behavior as this is our first AC which is not easily affordable but decided to buy because of this hot weather. We are very unfortunate to face this kind of serious torture despite of paying 45k to the AC and also suffering from the Burning summer. I also have my family member falling sick and I need serious compensation on this issue,

I ordered one plus nord CE 3 at 18, 999 on 8th of may 2024 from reliance digital online shopping platform but I was worried about reviews so i cancelled it on same day (8th of may 2024) and its been 24 hours still no refund it is such a shame on them because amazon refund immediately in an click but this is the worst scenario I've got to deal in which your money is blocked for so long that it makes you feel broke and hopeless. So I would really want my hard earned money to be refunded immediately like how I paid them and my money was deducted in no time.

Contract no: [protected]. Date of contract: 27 Dec 2021. Got maintenance for 5 years to replace filters every year and free maintenance every 6 months. Have to keep sending emails to get filters changed. First year there was no maintenance at all and had to go through a lot of hassle to get the filters changed. Again this year I am getting a run around with Reliance and Havells. Free maintenance every 6 months is a big lie. Secondly, taking money for maintenance for 5 years is nothing but a scam. I request customers to not buy any service maintenance from Reliance. Havells keep saying that they don't deal with the issue as the amount was not paid to them. Very poor service.

Raise a cancel request for AC purchased date 26/04/24
Still not delivered.
Store guys confirmed will not be delivered within few days.
Hence need to have refund

Recently I had a visit in their Reliance seawoods - Grand central Mall store and took a M2 Pro, where within one day of puchase has severe issues like battery were not getting charged ( despite plugged in for 9 hours ), screen getting freezed and non responsive. I want to return this product as it is clearly mentioned that u days return policy, yet the store is not doing and coming with funny resolution like format the laptop, why would anybody format a new laptop ?? Such an horrendous experience I had would never visit again.

Dear Sir/ Madam,
I ordered a product from Reliance Digital website on 05-Apr-2024 named "Samsung Galaxy Watch 5 Pro" amounting INR 25, 749 (Rs. 33, 749 - Rs. 8, 000 instant discount for EMI) under Debit card EMI scheme but due to delay in delivery and no updated regarding order from Reliance Digital I cancelled the order on 09-Apr-2024 which was within their timeline and intimated bank on 10-Apr-2024 to cancel the EMI. Later when...

I bought refrigerator worth 54k and not delivered after many days. Store guys not picking call and when in called support, they said there is no purchase order on my name. Do I need to visit store again after paying money and request them for delivery ? After payment done, I need to beg ?
THIS IS RELIANCE AND THEIR TEAM FOR YOU!

Update : It seems they are not even reading review and just posting copy paste reply. I clearly called customer care and they said, no purchase done . They can't do anything as they don't find any history.
I wish I could undo to buy product from reliance. This was my last purchase from Reliance.

Update 2 : After several try they finally picked up call and have no idea about refrigerator. 3 guys came on call one by one and asked mobile number and said, I didn't buy any refrigerator. And then hung up call saying we will update you.