Reliance Digital Complaints & Reviews

Bought a brand new voltas 1 ton inverter ac on 8th may 2024 and got installed on 16th may 2024 and it stopped cooling on
date of incident -25th may 2024
description- booked a technician appointment on the same day on resQ app
and a technician visited on 27th may 2024 and said that installation was not done properly so the gas was leaking and he said that I would have to pay 2000₹ for the gas refill !!!
this is absurd why should the customer pay for their mistake

I an yugal agrawal from Gwalior. My contact no is [protected] i have purchased Whirpool fridge 500L of Rs 60000.00 3 yrs back from reliance. In 1 yr only i have faced 3/4 times issues then only i took extended warranty of 5 yrs. Now in every 2-3 months issues arises sometimes sensor doesn't work, cooling issues etc.. As it is manufacturing defect which reliance digital is not accepting as not replacing it with the new product . Recently i logged the complaint on 15th may 2024 but today it's 26th may no update nothing as it is so hot without fridge it is so difficult to manage.

I request you to take some strict action & get replace my fridge with new or reimburse my money.

Thankyou

Orderid-[protected] -23rd April 2024 still open
Orderid-[protected] - 17th May 2024 - closed without action or confirmation

I had raised request for repair of my eurekha - Eden purifier water (bought in Dec 2023) which has not been working since April 23rd. After initial visit I was told that a part needs to be replaced and said take a week.

Since there were no response, I followed up with Manager Dhanush and he asked to wait for 1 more day, but there was no response after that. I also raised a compliant which was closed without informing me.

After talking to resQ representative on Sahakarnagar Reliance Digital stores, I was promised it would be resolved or atleast some update from team. Next follow-up was informed 15th May part has reached and will be fixed by 16th of 17th. It is 20th May and I am still not getting any clarity on date.

I have already wasted at least 1, 500 Rs buying mineral water bottles as I am not sure what to expect.

Complaint No. - [protected].
We had purchased a voltas 5 star inverter AC in 2023 and along with 5 year extended warranty from Resq. We shifted our residence from Delhi to Himchal in September 2023 and requested on ResQ to send a technician for uninstallation.
He never visited and we had to do it locally. When we had to raise the request in Mar, 2024 for reinstallation in Himachal, we saw that Sep, 2023 request is still pending in the system and we are not able to change the address.
Multiple followups had to be done to get that old request deleted from the system.
Post that installation request was raised on the new address. Once installed, we noticed faults in the AC and raised a repair request.
The engineer first sent photos then came back again after 4-5 days for the measurements. The parts were ordered and we followed up but got to know after 10 days that parcel has been misplaced and has been reordered. The reordered parcel took another 10 days and when it reached, the engineer told that the part is wrong. Now again the part has been ordered and we have been asked to wait again for 10-15 days. This is the peak of summer and me and my old age parents are suffering a lot.
We are not able to use this AC for the entire summer now.

We are stucked after taking extended warranty from reliance as it has such low standards of service quality.

I have also taken an extended warranty of refrigerator recently and we don't have any trust left in Reliance RESq now.

I need a full refund for my grievances which includes AC purchase, extended warranty and refrigerator extended warranty cost.

Please do the needful.

Ac Purchased: 16th April
Installation 18th April
after 2 days o[censored]sage, it stopped working and the technician is not responding.
after 1000's of call to customer care and all the possible contacts I had, only answer i am hearing is 7 days from now. and Its been a month now and there is not even a single update on the resolution.

We are really frustrated and stressed out of this behavior as this is our first AC which is not easily affordable but decided to buy because of this hot weather. We are very unfortunate to face this kind of serious torture despite of paying 45k to the AC and also suffering from the Burning summer. I also have my family member falling sick and I need serious compensation on this issue,

I ordered one plus nord CE 3 at 18, 999 on 8th of may 2024 from reliance digital online shopping platform but I was worried about reviews so i cancelled it on same day (8th of may 2024) and its been 24 hours still no refund it is such a shame on them because amazon refund immediately in an click but this is the worst scenario I've got to deal in which your money is blocked for so long that it makes you feel broke and hopeless. So I would really want my hard earned money to be refunded immediately like how I paid them and my money was deducted in no time.

Contract no: [protected]. Date of contract: 27 Dec 2021. Got maintenance for 5 years to replace filters every year and free maintenance every 6 months. Have to keep sending emails to get filters changed. First year there was no maintenance at all and had to go through a lot of hassle to get the filters changed. Again this year I am getting a run around with Reliance and Havells. Free maintenance every 6 months is a big lie. Secondly, taking money for maintenance for 5 years is nothing but a scam. I request customers to not buy any service maintenance from Reliance. Havells keep saying that they don't deal with the issue as the amount was not paid to them. Very poor service.

Raise a cancel request for AC purchased date 26/04/24
Still not delivered.
Store guys confirmed will not be delivered within few days.
Hence need to have refund

Recently I had a visit in their Reliance seawoods - Grand central Mall store and took a M2 Pro, where within one day of puchase has severe issues like battery were not getting charged ( despite plugged in for 9 hours ), screen getting freezed and non responsive. I want to return this product as it is clearly mentioned that u days return policy, yet the store is not doing and coming with funny resolution like format the laptop, why would anybody format a new laptop ?? Such an horrendous experience I had would never visit again.

Dear Sir/ Madam,
I ordered a product from Reliance Digital website on 05-Apr-2024 named "Samsung Galaxy Watch 5 Pro" amounting INR 25, 749 (Rs. 33, 749 - Rs. 8, 000 instant discount for EMI) under Debit card EMI scheme but due to delay in delivery and no updated regarding order from Reliance Digital I cancelled the order on 09-Apr-2024 which was within their timeline and intimated bank on 10-Apr-2024 to cancel the EMI. Later when...

I bought refrigerator worth 54k and not delivered after many days. Store guys not picking call and when in called support, they said there is no purchase order on my name. Do I need to visit store again after paying money and request them for delivery ? After payment done, I need to beg ?
THIS IS RELIANCE AND THEIR TEAM FOR YOU!

Update : It seems they are not even reading review and just posting copy paste reply. I clearly called customer care and they said, no purchase done . They can't do anything as they don't find any history.
I wish I could undo to buy product from reliance. This was my last purchase from Reliance.

Update 2 : After several try they finally picked up call and have no idea about refrigerator. 3 guys came on call one by one and asked mobile number and said, I didn't buy any refrigerator. And then hung up call saying we will update you.

I have purchased an AC from Reliance Digital on 19th of April. I am still waiting for installation.

Being its Reliance, I took the risk of buying assuming better service but they are sick people sitting at the service centre

AC was purchased from Reliance Digital showroom in Infinity Mall, Malad West, Mumbai on 20th April 2024 and got it delivered next day on 21st April 2024. It's been 4 days of delivery and still have no updates on the installation of AC (which they promise to install within 24 hours of delivery). On their ResQ app status reads as Allocation of technician is pending from 21st April and does not change in the past 4 days.

I am...

Have ordered an air cooler from the Reliance digital site on 17/04/2024(Order No:
RDF[protected], and will ordering it was given delivered by tomorrow ie on 18/04/2024. They have given delivery to another company called Shisy. Delivery guy came to deliver the product on 18/04/2024 to hoe and they he was telling that he has forgot to pick the product from the warehouse. And was telling will do the delivery tomorrow.
Next day I called the Reliance customer care and explained them the same. Customer care team was telling to wait until EOD and it we be delivered by EOD.
I did get the delivery on there given delivery date. And called the customer care on 20/04/2024 and asking for the update, the same we raised the complaint and asked we wait for 48 hrs to get any update.
After telling that I have already waited for 2 day and I need wait another 2 days . They say this there process. If you want you can wait or else you can cancel the product.
This there attitude of resolving the issue .
Worst service and all fake promise. Customer care people are were rude and they wont give any solutions to your concerns.

Kindly replaced the product while we given demo to customer its mouth edge damaged. kindly process replacement on high priority basis. Plz find the attachment of broken kettle mouth edge for snapshot for ref

Ac not delivering and installing since 15 days no responce

I bought IFB AC on 29th March 2024. AC delivered on 5th April 2024. AC installation yet to complete.

Even after many follow up with sales person, store manager and installation department no one take seriously.

According to sales person AC installation take place with in 48 HRS of delivery.
According to Installation department within 4 days after deliver installation take place.
Even after 5 days of delivery there is no one contacted me for AC installation.

I have purchased an ac from reliance digital store in chittoor ap on 01 apr 2024 which was delivered on 03 apr 2024. even after 05 days of delivery the product did not get installed and the seller store is not responding when contacted

ORDER id: RDF61316576
ITEM:Apple iphone 15 plus(128gb)
I have ordered an Iphone 15 plus at Reliance digital online on 04/04/2024 and it has to be delivered within 3 hours as i ordered through insta delivery option but immediately after 3 hours, I got an email from the company that it will be delivered by tomorrow(05/04/2024) and the afternoon on the same day(05/04/2024) the company itself cancelled the product without any concern as it was out of stock.
As it is an emergency for me and also it is a huge amount Rs.75284, which is deducted from my account and it is written that 7 days for refund to be initiated in email sent after cancellation. As there is no fault from my side I definitely need refund immediately and it has been already 3 days since the product got cancelled, I don't want to wait more and it is huge amount for me, also an emergency right now as to switch to my new phone.
Atleast if the refund amount should be initiated immediately so that I could buy from any other platform.
*even though it is said that the product was out of stock and now at present or even before they still show that it is in stock and we can order that product, Such a fraud platform.

I did not expect this kind of service from reliance digital especially online platform.terrible!!
hope I will get my refund asap.

Many people faced the issue while claiming the product into Extended warranty at #Reliance #reliancedigital . one of the Branded stores.
They said at the time of purchase of products on date 3rd of May and the extended warranty said any issues occurred in the product they would repair/replace the product.
No one was told at the time of product terms and conditions at the store.
When the product is not repairable they need to replace it but are denied replacement options,
Now they are offering me like they will refund EXTENDED WARRANTY AMOUNT 1499 Is this kind of fraud with customers? Also, they said they would refund 40 % of the product's net purchase value. And they will take the product in custody of #reliance.
How fair is this?
I asked the many people who are in my contact and purchased from Reliance even though they also faced the same issue while claiming. That means no use of that extended warranty is the waste of time and money
On 26 march am raise complaint That for cooling issue.
From last 5 - 8 days they are like we can not do or ignoring the customer consern
Though my product was in warranty they took the service charges of 472 rs
And technician told cooling coil is bitten by rat. But I don't see any rat at my home.
I have doubt How how can rat bite the coil means that quality is low.
Product is not went through quality assurance.
This happens with me 2nd time when they denied
Am one of those who is facing the issues while claiming the product in an extended warranty.
#Reliance #reliancedigital
#CustomerSatisfaction #CustomerService #Quality @

@BadeBrian @rajeshwarighosh
@RelianceDigital @BrianBade @rajeshwarighosh @reliancegroup