Reliance Digital — Damaged Speaker not being replaced

Address:

Omaxe Mall, Beta-II, Greater Noida

I had brought a BOAT Avante Speaker on 26th December 2021 from Reliance Digital, Omaxe Mall, Connaught Place, Beta-II, Greater Noida. The speaker was damaged and a Reliance Digital executive came and even verified it. He said that the speaker will be soon replaced. However, to date, there has not been any replacement of the speaker.

I have also registered a complaint. My complaint number is [protected]. Every time they say that it will be replaced in 1 or 2 days' time. I never knew Reliance Digital harasses its customers like this. This is the very last time I am purchasing anything from Reliance Digital.

I want an immediate replacement of the damaged speaker asap. Please help.