Reliance Digital — Declining Product Warranty

Address:

Reliance Digital, Imperial Mall, Club Road, Silchar, 788001, Assam

I purchased a BPL induction 2000W(BICTTXL00320) on 08/02/2022 from Reliance Digital, Imperial Mall, Club Road, Silchar, 788001, Assam

My induction is not working, after I plug it in the socket it shows no signs of life. As it is still under the warranty period, I opted for a repair through Reliance Digital(Imperial Mall, 788001) and submitted the product on 22/01/2023.

After that I got a call from a person today(24/01/2023), saying that he is from Reliance ResQ and he says that it can't be repaired on warranty as it have burns inside, but as my knowledge that warranty only voids in case of self opening, Physical and water damage. Kindly look into this matter and help me get a resolution as soon as possible.

My contact number: [protected]
Product Code: BICTTXL00320
Serial Number:[protected]ENCC000585

Attached: Bill