Reliance Digital — defective product /replacement poor service

Address:	Bangalore, Karnataka, 560045
Website:	Reliance digital replacent/refund policy

Extremely unhappy with the service provided and not able to solve my query.

I have purchased a laptop from Reliance digital (Cunningham road Bangalore) on 08/11/18. And I have found it was a defective when I return the item on 11/11/18 they are not ready to replace the product rather they ask me to register the complaint with the brand department (Acer) and they told me that once the brand engineer visit and inspect and gives me the (DRC note) they will replace the item.
And I keep on calling the brand centre they give lot of excuses that there are only two engineer when he comes he will call you and like this they made me to wait the whole day and by the end of the day they call me and tell that sir sorry today he can't attend to my place and how disgusting is this and they take their own time and come of 3rd Day and inspect and give me a job sheet ( note towards the replacement of defective laptop in a written note).
I don't understand why should i suffer by purchasing this disgusting product when I speak with customer care they clearly told me that it has to be replaced at store itself. But rather they ask me to complain and suffer for another 3 days I have to miss my Professional work because of this disgusting product.

And after taking that (note) I went to the store and submitted the copy of it and again they are telling me to wait for another 7 days. Because they have not yet received any approval from the Brand and I got angry upon the person and the other executive person comes and tell me that to wait for 1 hour and i have been made to wait for almost for 5 hour's and after that they comes and tell me that sorry sir we can't help you today so can you come tomorrow this is how they treat their customer. I was really burst into anger and ask them to speak with the manager the manager was not present in the store and I have made to speak with different executive person and no one was able to give me the right information till know I have spoken with almost 4 executive. I don't understand what kind of policy this people follows and like that I have almost wasted my whole week with loss of time and by not going to my job I don't know what you people think about you how can you waste any one's precious time and made to suffer them for purchasing the product. And when I ask for Refund they told me it will take almost 10 Days to get my refund.

So this is how I have made to suffer and I am extremely unhappy with this kind of poor service provided by this people and I am going to take a legal action against it. And there is no proper replace and refund policy and this store executive are very low informative can't able to give a proper information and just made me to suffer this problem.