Reliance Digital — Don't get refund of my prepaid ordered ac

I have ordered an Lloyd ac on 25th March.But after 15days they didn't deliver my ac.So after my repeated calls to customer care and complaint they cancelled my order on13th April.But since then my order status is shipped status they mailed me about cancellation but status is still shipped.It is not updated to cancel so I can't avail my refund still today. please do something that I can get my money back.The company don't take any initiative about my problem.My money is important to me.