[Resolved]  Reliance Digital — extended warranty for led

Address:

Chennai, Tamil Nadu, 600091

I booked a complaint (#[protected]) on 4th Sept reg my LED TV screen issue. I quickly received a message stating that this will be attended between 24 and 72 hours. I received another email the same day mentioning that this will be addressed on the 5th of Sept. Unfortunately, no one turned up. I followed up multiple times with their customer care, but the only response from call center guys was that this will be fixed within 24-72 hours. I rang them up yet again on the 7th only to hear that this will be addressed shortly. Ironically, in a matter of minutes I received a message notifying that this complaint has been completed; however, the technician never showed up. After emails and calls from my side, a technician attended the issue on 8th Sept and informed that this is an LED screen problem and that this may or may not be possible to fix. If the latter, a refund will be offered (~60%) from the cost of the TV. Then after 2 days, the technical team informed us that a spare could not be acquired and that they will pay some 11k from the TV cost (~60%) and that I need to send a copy of my bill and warranty note. I did it on the same day (10th Sept). Since then, there was no response and when I emailed the customer service, the response is not satisfactory. It is the 19th and I have not received my cheque. I've written to the customer service head and then to their CEO (Mr Brian Bade), but have not been informed of a resolution. I have gone through a lot of hassle and would like to have this sorted out either with them or legally, if necessary, on the consumer court.