Reliance Digital — False Commitment of Providing Complaint Resolution under Warranty Period

Address:	Mumbai
Website:	www.reliancedigital.in

I have been continuously taking follow up with reliance digital customer care seeking my complaint resolution on my "BPL 43 FHD ANDROID SMART TV43F-A4300' as I am facing lining over the TV screen. I have taken multiple follow ups with the customer care which I have attached screen shot file. There are so many service request numbers being provided to me from reliance saying that I have been provided the best solution. But till now they kept on giving me only the dates but not the solutions.

Same I have escalated to upper management of reliance customer care service (Mumbai) & to the CEO as well. Only I have received mail on 25th Jan'23 from CEO is to will get back to me with further update within 48 hrs. & requesting me to bear with reliance in the interim.

Today when I visited to return the BPL TV in Reliance Digital Store in Crown Interiorz Mall, Mathura Road at Faridabad (Haryana), they refused to take it back. Also what more made me surprised was that I got a call from service team today dated 28th Jan'23 saying that the part is on the way & it will reach on 1st Feb'23 which I am still not believe on their commitments.

Since complaints registration till today I am very much dissatisfied with the reliance digital services as we cannot take use of the TV at my home, my family members are not at all happy, they all are spending time here & there without the TV.

Therefore, I am submitting my complaints here in consumer rights to take appropriate action against the company.

Looking forward to hear as soon as possible & believe to get the fair justice to me.

Thanks & Regards,
Bikesh Kumar
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