| Address: | Indiranagar, Bangalore |
We purchased a Kelvinator fridge in Feb 2022 from Reliance Digital Store, Indiranagar, Bangalore. By the 3rd month our fridge's cooling stopped working at random times. It automatically used to stop cooling for hours and everything inside that used to spoil.
We raised complaint and Reliance Digital send a mechanic. He replaced some part in the fridge and asked us to use a Stabiliser (At the time of purchase, we were told by the sales guy that this fridge don't need a Stabiliser). We bought the Stabiliser but still problem didn't resolve.
We raised the complaint again and again they sent another mechanic. He couldn't resolve the issue and told he'll be sending a senior technician. Senior Technician never showed up.
We raised complaint 7-8 times but sometimes nobody showed up and sometime they guy showing up couldn't fix it.
After 3 months of this headache, the technician told he'll be picking our fridge for observation and will return it in 2 days. He never showed up again for the pickup.
After another month of visiting Reliance Digital store, they sent the same Technician and he finally got us Fridge Picked with a confirmation that he'll return the Fridge in 2-3 days. 2 weeks have passed and we don't get any response from Reliance Digital Team. We are living without a Fridge and they have shamelessly ignoring our complaints
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