[Resolved]  Reliance Digital — Faulty sony led tv delivered

Address:	Gurgaon, Haryana, 122001
Website:	www.reliancedigital.in

Hi I am writing this mail with very big disappointment with Reliance Digital, I bought a 48” Sony LED TV on 6th January 2016 from Reliance Digital Ambiance Mall Store paid 76000/- Rs for that purchase which is huge sum for me, on 7th of produce is delivered & installed, but time of installation it shows all green patches appears on the screen & technician visited said he get this piece replaced, but after minutes these green dots are disappeared & i thought now its working fine may be this is a installation issue as technician told me HDMI cable is loose & its fixed now, i sign OK report & then start the nightmare, after few minutes green dots appear of whole screen & when i try to contact technician he is not picking up the call. After that i make call to sales executive at store who said if product is faulty on arrival they get it replaced, nothing happened for whole day then i contacted Manager at showroom Name Shashi kant At first he told me he is unaware of any such thing & then he said sales executive Pankaj told me & he got it replaced, but when nothing happened i make call again to Shashi kant of Gurgaon Ambiance mall sales manager & he refused to acknowledge that he said that they can change that unit as it delivered as faulty .he told me to contact at Sony service & they are not responsible. I feel cheated & disappointed with such behaviour of customer service manager for customer & now i am expecting a fast action on to this or i don’t have any option but to move consumer court for such harassment. hope you can get this replaced & save time for all o[censored]s. necessary action should be taken to such executive's who don't care for the reputation of their brand, also request you to arrange some training program for Services manager's like Sashikant so that he can understand how to talk & behave with a customer who comes to your brand . Dilbag singh [protected]