[Resolved]  Reliance Digital — Felt like cheated.

Address:

Khordha, Odisha, 751023

I felt like cheated today !! On August 14th last month purchased a washing machine. The salesman promised me that the washing machine will be delivered next day with a kit. The next day washing machine delivered, but there was no kit and delivery guy told he didn't have any info. I called the store to inquiry the same and got a reply kits are not available and hence they will give a call back once it arrives. For next one month I got same reply that kit is in transit and I will get a call from them once it reaches the store. And today on Sep 26 after almost 40+ days when I called, they said please come with your bill. I went with my bill and now they are saying there is nothing pending mentioned in the bill to be given and there was no such offer other wise it would have been mentioned in the bill. The same salesman behaved like he never told like that. It's like now it is my mistake that if there was an offer mentioned why it is not in the bill, I should not have trusted verbal words of sales man. I trusted them and didn't go in depth of the codes in the bill. It's not about a kit of very small amount, its like your trust and emotions being cheated. I should have been professional in dealing with them.. Felt really disappointed ..