Reliance Digital — Fraudulent Selling and Unprofessional Behaviour

Address:

Shipra Mall, Ghaziabad

We bought a Dell laptop this month from your Reliance Digital store in Shipra Mall, Indirapuram. We were told that it's a very good selling laptop and they only had the last display unit available to which they offered an extra discount and additional extended warranty for an i5 9th Gen processor with 1TB HDD & 512 GB SSD.

It's only 2 days back we realised that the specification sold was incorrect and the laptop was missing the 1TB HDD and the main thing is that while checking on Dell's website, it shows that the warranty has expired as the laptop was a 2019 model!

We went to the customer support desk at the store on Monday and the team there said that we don't disclose all this information and we sell lots of appliances which are 2-3 years older and neither were they professional nor they are ready to do anything here.

I humbly request you to take necessary actions against the salesman Pandey and his boss Shashank and refund our hard-earned money by taking back the laptop.