[Resolved] Reliance Digital — gas leaked from new ac installed on 26th march, 2018

Mohit Kumra

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400097
Website:	Relianceretail.com

This is with reference to complaint no. [protected].
I had purchased carrier ac from reliance digital store, malad west, mumbai on 25th march.
Within two days post installation, ac gas has leaked out. As per assessment by technician this is due to loose fitting of gas pipe. Now i have been told to invest in extra copper pipe since the location of ac outer part needs to be changed.

I was not communicated about loose fitting at the time of installation and was assured about proper installation.

This has caused me extreme inconvenience and not able to use ac since last one week.

I shall not pay any charges towards extra copper pipe. As it is my balcony wall has been damaged.

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May 15, 2018

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2018

Reliance Digital Customer Care's response Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital

Apr 04, 2018

Updated by Mohit Kumra My contact no. [protected]

Verified Support

Apr 05, 2018

Reliance Digital Customer Care's response Dear Valued Customer,

We regret the inconvenience caused. We have forwarded your complaint to our team and they will soon get back to you.

At Your Service,
Reliance Digital

Verified Support

Apr 07, 2018

Reliance Digital Customer Care's response Dear Valued Customer,

Our team tried contacting you, however, was unable to connect. Request you to share your alternate contact number with a suitable time to connect.

At Your Service,
Reliance Digital