Reliance Digital — Harassment and mismanagement by company

Ordered a Logitech MK275 Wireless Combo Keyboard with Mouse vide Order No RDF43291510 on 4th Nov 2022 and paid full and final amount of Rs 1495/- online.
Courier boy came to deliver my parcel on 7th Nov but the parcel was tampered and when i objected for the same he taken parcel back.
I called customer care no [protected] same day and told the whole matter and requested them to deliver my parcel in fine packing on priority as i was suffering without the ordered product and i was assured by them to get it on priority.
I ordered from reliance with the hope of connecting with a big company but i was wrong and faced lot of mental as well as financial harassment from company side.
I called nnumber of times regarding the issue from time to time but every time they given same revert that my complaint is pending and i will get call back very soon but very disappointed that they never revert me back and nor they worked on my complaint inspire of nnumber of calls.
Today again i called and told them they are cheating me and looting there customers. Than after few hours i received call from company side that they are unable to send my parcel and they will refund my money.
Company used my Money and unable to send my parcel and company shown poor management and harassed my mentally and well as financially.
I am feeling cheated and harassed due to poor management of company.
Now i want my order to get deliver on priority without any delay along with harassment cost(Rs. 10, 000/-).
Or
Refund of my money along with interest and harassment cost of Rs.10, 000/
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    3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai, Maharashtra, India - 400002
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