[Resolved]  Reliance Digital — Hitachi inverter ac 3 star split model

Address:	Nellore, Andhra Pradesh, 524001
Website:	Nellore

I bought my ac on may 24 -2017 and complained two times.
I made two complaints to store in nellore
1) regarding tripping & cooling

— even though i am using 20 mcb type switch ac tripped, i checked myself before arrival of service engg, installed technician has reversed line & neutral connections.
— myself corrected the issue and same reported to service engg.

Reg cooling - service engg given answer, that ac was fitted straight to east facing it will effects the cooling but after some time it will be normal.

2) regarding cooling & water sounds from indoor unit.
— service engg visually inspected & checked gas pressure. Observed zero and no oil traces. Suspected die to gas leakage oil also washed out due to heavy rains.
— service engg forwarded the issue to respective technician to sort it out. Clarified that it covers under warranty.

Note:-
#after consulting the stores deputy manager on june 26 -2017 and again complained the things which i was facing from day 1.
I seriously raised issue reg faults they carried out during transportation & installing time.
— my question to him how a brand new ac will come leakage within a month & how can u close the complaint without solving issue.
— answer - there won't be 110% problem in unit, it will be installation fault. May be customer care representative has closed it after getting a message from service engg
He gave assurance to sort out issue as early as possible.

Twist in issue is again technician who has committed mistake, he is coming to solve problem.

Conclusion:-
Myself not satisfied with reliance digital employees reg complaints & customer satisfaction. Hoping for replacing entire unit.