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Reliance Digital

[Resolved]  Reliance Digital — Horrible service: for 10 days no one has come to repair kent water purifier.

Address: Rangareddy, Andhra Pradesh, 500072

I have taken additional warranty for Kent purifier from Reliance digital and now it needs a filter change but no matter how many times I call - no one from Reliance bothers to look into matter.

Its been 10 days, almost 8-10 calls, 4 mails.

Every time I get reply saying 'Will send someone by 7PM' or 'This has been escalted on high priority'

It is just a water purifier filter change which will take 10 mins.

Daily I am spending 200 Rs to get water from outside, which I don't believe is healthy too. Will Reliance take care if anything happens?

What is whole purpose of taking Reliance warranty? There is no point in taking warranty from Reliance.

Complaint no: [protected]
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Jun 23, 2017
Complaint marked as Resolved 
Reliance Digital customer support has been notified about the posted complaint.
Verified Support
May 22, 2017
Reliance Digital Customer Care's response Dear Valued Customer,

We regret for the inconvenience caused. Our team will contact you and provide a resolution.

At Your Service,
Reliance Digital
Verified Support
May 22, 2017
Reliance Digital Customer Care's response Dear Valued Customer,

Your complaint is still in process and here is the complaint number[protected] for future reference.

At Your Service,
Reliance Digital
 
2 Comments

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Comments

Complain lodge on 15th May 2017 morning 10.00 am but till today 17th May 2017 1.00 pm no response from resq team.
Complain ID :[protected]
Reply
Reliance Digital Customer Care's response, May 23, 2017
Verified Support
Dear Valued Customer,

We regret for the inconvenience caused. Our team will contact you and provide a resolution at the earliest.

At Your Service,
Reliance Digital
Reliance Digital Customer Care's response, May 23, 2017
Verified Support
Dear Valued Customer,

Your complaint is still in process and here is the complaint number - 700215792 for future reference.

At Your Service,
Reliance Digital
I am having the same problem again. I regret taking additional service support by paying extra money to Reliance digitial.
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