Reliance Digital Complaints & Reviews

I have purchased an hitachi ac on 07th may in piduguralla reliance digital showroom (Pin:522413). They have committed to deliver the product on 11th may. But the product is not yet delivered till date. The shop owner is not responding properly. Kindly let me know how can i get my product soon or money back. Who should i contact about this issue. I need to go legally and need proper justice.

Hi,

I bought a panasonic split ac "panasonic kc18sky3re" from reliance digital store located at 16-10-27/105/1 to 7 & 106/1. Muncipal colony, malakpet, hyderabad -5000036. The store sold a faulty product and not replacing it or refunding my money. As i called several times they registered for service technicians and technicians when they visit they did said it would be replaced with another product as its a new product and faulty but when i checked with customer service in their records its like its been rectified and ticket is closed. I called for a complaint on[protected] for complaining about load noise the ac is making the service request is closed saying its been fixed, on[protected] the ac shut down and i called the relaince customer service and they said some body will call back in regard and nobody called, on[protected] i called again and same answer is given. On[protected] i made 2 calls and 1st call i got answer of systems are down we cant help, and on 2nd call they registered a service request with number [protected] and informed me that there were no service requests atall after[protected].
It is totally unacceptable from a such a big corporation to behave in such manner as we pay premium charges for the service support.

Complaint in respect of 2 ton lg split ac of production model : jsnq2465apx. Anidue 1 purchased on 7.5.2017 from reliance digital store dwarka new delhi

The present complaint is in the respect of sale of defective split 2 ton air conditioner of lg make. The air conditioner purchased from reliance digital store on 7.5.2017 has stopped working/ providing any cool air within 48 hours of its installation. We called the manufacturer (Lg) on its customer care number. Lg sent its mechanic who informed that he cannot cure the defect and he told that we have to approach the dealer i. E. Reliance digital

We realized that reliance digital has sold us inherently defective air conditioner knowing fully well the defect therein. The air conditioner suffers inherent manufacturing defect.

Our agony was further compounded by complete non cooperation customer care executive of reliance digital when we called them as well as your store executives at sector 10 dwarka, new delhi. None of them was willing to co-operate, register a complaint and providing the complaint number.

We want immediate replacement of the air conditioner without any further delay. Reliance digital has supplied us defective air conditioner which could not run properly even for 6 hours over a period of 48 hours.

We reiterate immediate replacement considering the extremely hot weather nowadays and that we have already suffered for more than 10 days

With regards

Sanjeev kumar tiwari
(Advocate)

I bought an a/c panasonic, inverter, 1ton, from reliance digital, indiranagar on 5th of may. A/c was installed on 7th of may. The a/c is non functional till date due to the gas leak. Technicians (Out sourced) including reliance resque team has visited the site for 3 times. Now they say, they have to remove the compressor and do welding and repair it. Why should i accept the repaired compressor. The a/c technicians have suggested that one should never go for the panasonic brand. I am really worried about the future service, spare parts and performance of the product. I dont mind to return it and go for a different brand.

Dear Sir/Madam,
Yesterday I got call regarding Ac Repairing from Jamnagar office they told me that they got/received one of my ordered parts for My AC-Remote control,
One of sevice executive come at my home with new remote for my ac but when he tries to operate it, still this new remote is not respond, so he inform us that we have to replace “PCB” so now after reaching his office he will order PCB for my ac,
So My question to M/s. Reliance digital when I get total ad final solution for my ac ? I am suffering and sending mails & reminders from one month for repair and to get proper answered from you but still I am not getting proper resolution, that quality of your service ? how you can do that with your valuable customers. many service man come and open and close my ac often so AC body structure is weak and getting many scratches on it -looking very bad,
See in this (may 2017) month my warranty period is getting over, so in this condition I want final solution from him
Either Replace my Ac or Extend one year warranty or give my money back

I had purchased one window AC from Reliance Digital, GIP Mall, Noida on April 7th 2016. Surprisingly, the AC developed chilling/cooling issue within one year. I retorted the problem on 27th March 2017. The warranty was valid till 7th May 2017. The service team visited after repeated calls after 10 days. The first thing they told that cooling coil of AC has become rusty hence need to be replaced. But when they came to know the product is under warranty, they changed the statement and told it's a simple issue. I insisted for replacement of coils as it's only 1 yr old then. They kept on insisting that cooling coil not required to be changed and only gas to be refilled. As it was already summer in Noida, so I had no option but to yield to their false assurance. Somehow they repaired and left the AC. They given verbal assurance that AC would run for 3 months without issues.

Now after 20 days of repair, the AC started giving the same cooling issue. Now the AC is out of warranty. But again I called the RESQ team for service. To my prediction, they started telling that cooling coil to be changed. They knew that this product is out of warranty. They need money now.

I tried to explain that cooling coil would not be rusty within 20 days as they only repaired it then. But why they did not replace the coil when the product was on warranty. I have escalated the issue to the highest level in customer care but seems like they are dumb and deaf. They just know how to cheat people and sell product without servicing during warranty.

Please help urgently
Noida

I bought air cooler of symphony on 15th may evening worth rs.9898. They said it will be delivered at tomorrow evening before 6 pm but its not delivered that day and nobody even informed us about it. Next day on 17th may i have called the showroom and they said it was on the way. But after wait for 7pm again i have called now i have got ridiculous answer that there is no detail of me. When i have ask foe the manager then they have found the detail. They dont even give me bill also at the time of purchase by saying that we need the bill for home delivery which is ok for me, but now they are asking for the bill when i have called them. What nonsense is this. I am waiting for reply from the management.

Hi
We are complaining about tv not working since 4 days.
Daily these customer care people are telling us that the engineer will visit today. But no one bothered to visit till date. Kindly look over to our complaint as soon as possible.
We have to be at home just waiting for an engineer to come since 4 days.
Our request vide id is 20599305.
Thanks.

I had purchase one blue start 1.5ton window ac from reliance digital store at wave mall, polytechnic lucknow. I am calling from last two days regularly but no one came and install ac till now. If this is your service for customer than it is worst that i had ever experienced.

Please call me and get ac installed asap. Mobile no-[protected]

Waiting for your prompt action on the same.

I recently purchased a bosch dishwasher from a reliance digital express outlet in mysore BM Habitat mall and I clearly mentioned to them that the location where the installation had to be done was 90km away and that I was ready to pay any extra charges for the same. Its been 5 days since my purchase, I haven't received even a single call from their side and every time I call asking for installation they give excuses saying tomorrow or day after. This kind of service isn't accepted by reliance. I'm not mentioning bosch here because reliance has their own technicians and bosch will not send their representatives if the product is bought from reliance digital.

I am arshiya khan want to lodge a complain against daikin ac 1.5 ton product was not gud and not providing cooling performance. I am really unsatisfied with the service and product features. It's around 40000/- but not giving output please help to change the device and send some concern person. Please do give us relevant solution for the same.

Arshiya khan
[protected]/[protected]

I have purchase aoc led tv from reliance retail allahabad on 6/10/14 this tv become defective on 28/11/16 due to problem in panel. Its aoc warranty has been expired on 5/10/16. But ihad taken reliance resq care plan due to this plan my warranty had been extended upto 6/10/17. Ihvae apporched to reliance peoplebut they told that aoc is not supplying panel any more bcoz manufactrin of this model is closed. After that ihave approched to aoc company they are ready to replace unit on chargeble basis 95 %cost with warranty 3 months of warranty.
So admit my complaint and do the needful
Regards
Himanshu singh
[protected]

Bought panasonic ac from keelkatali branch on apr 14, installation engineer said he was not aware of panasonic product nd he didn't demonstrate, we keep following sales rep mohammed dhansil, but he is irresponsible in updating us, ac remote is not working, we are in doubt whether we issued already used product, if our concerns are not cleared in next two days, will return the product nd spread the message about poor service of reliance in whatsapp groups and facebooks

Dear team,
My self sandheep v i submitted pf form in month february but its almost 3months over and i went to reliance digital i asking for when its comes those people says pls go mumbai pf office check their ur details said this word i getting answer from reliance digital peoples
And as governament says only it will take 20days i dont know how its possible 3 r 4 months reliance people says governament chenged everytime rules,
I think so month an month it will be changed
Pls check and solve the my problem

Sir i am jeetjyoti das and i have lost my jio sim. I have got a new one but the sim proceedings are not being done till now. I have visited their office more than 3times. Each time they make an excuse. Its more than 16days today, my sim is still not activated. I have a 303rs and 99rs recharge already done in this no. My jio no is [protected]. And my new jio sim 20digit no is[protected]. Please resolve my problem. The address of jio office where i submit my lost sim police report and photo n documents is reliance jio infocomm limited, nalbari-hajo-guwahati road, ward no 12, khat, nalbari, pin - 781335.

We bought new ac in april from reliance digital faridabad.
It is shame that installation was done after many requests in many days.
It was done so badly that all gas leaked out and ac stopped working.
Now no one is ready to replace ac... We have paid thousands and it is fault on their part still they are not taking onus.
If we refill gas how many years this new ac can be expected to work.
We want new ac.

Philips Wired earphone/ i have purchased a head phone from the store located M2K, Rohini, Delhi on 16/05/2017 today and Manager Mr. Pradeep say we cant check the product without bill but if any fault rises after billing they will replace the product but after billing the earphone noise seems too low during the call totally unsatisfactory. when i tolled to Manager he behave very rood and denied to change the product. It was very worst experience with the Manager of your store. I need to change the product immediately or other wise i will file a complaint to consumer court directly.

Dear Team,

I am Omprakash Vishwakarma
(Mob - [protected])

I have purchased refrigerator this Sunday 14th May 2017 (SAMSUNG RR19M12822BZ) from Reliance Digital Store Times Square Sakinaka. It was scheduled to deliver on Monday 15th May 2017.

But still I have not got the Refrigerator at my place
I called up store & spoke to Ms. Divya, she says it is already delivered, but I have not got the same. She doesn't have any idea what is the status.

I called up customer care on toll free no. they also does't have any idea, about the status.

What is this going on.. ? Please can any one let me know when my refrigerator be delivered to my address.

I log compalint against lg ac in reliance digital on toll free no.[protected], my requist id no.[protected], date 11/05/2017, but yet not visited any mechanic for attend my compalint.in this days three mechanics call to me and confirm address and complaint natur. But they not attend and no visit my address. I have many call to technition but he not pick up my phone. I against call to toll free number many times for inquiry for this but my complain not solve he as it is now. No solution by reliance digital. Last month reliance technitions visit my address andcharge 3200/-me for gas filling in ac but he fill same gas in ac and he say filling balance gas in nex day. But yet he not visited and not fill balance gas in ac. Then many times i call to technition but he not pick up may phone. I have realy tired rong behaivier from reliance digita service. What i do

Please solution for my compalint.

Thanking you
Ashwin d fuley
[protected]

I have purchased AOC 40 Inch FHD TV on 3 Jan 2015 and have got 1 year warranty and 2 years of extended warranty with Reliance Resq until January 2018. I have paid Reliance ResQ for extended warranty. TV stopped working all of a sudden in Feb 2017 and after multiple call to reliance service finally they attended and obliged to take the TV for service once they get the defective part from Mumbai. But they didn't pick up the TV until 21 April 2017. Even after accepting the TV set complete with box and remote on 21 April they have been saying the replacement part is yet to arrive. This week I have been told part is old and there are new models so they not be able to repair but can get compensation.

But there is no concrete response or dead line for this case. In case they cannot repair the product they should provide me compensation immediately and mention the amount in advance. I have attached the receipt provided to me by reliance when picking the product for service.