Reliance Digital — I purchased reliance resq accidental warranty with my mobile phone and they didn't update it in their record

Address:

Mohali, Punjab, 140603

I purchased my mobile (Samsung S7 edge) from Reliance digital store Elante Mall Chandigarh and i bought 2 year accidental warranty with my system. Two days back my phone got damage and today i went to the Reliance RESQ center (SCO 15, Zirakpur- 134109). They said that your accidental warranty is not updated with us. I was sitting there for an hour and they keep saying that we are checking it. But later they said we cant do anything till the time its not updated in our record. My Question to reliance digital is WHY I WILL BE RUNNING AROUND FOR YOUR MISTAKES.
I always purchase my phones from reliance digital but this king of service is pathetic.
Please get this fixed.
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