[Resolved]  Reliance Digital — Refund of Returned AC Brackets

Address: Reliance Retail Limited, Gram Panchayat, H.No. 7 - 17/8, Nacharam Village, Uppal Mandal, RR District, Hyderabad - 500076. Ph. 040 - 27159966/27159922

Hi,

This is Diwakar Dixit who purchased a Carrier AC from Reliance Digital (Nacharam, Hyderabad Branch) on April 7, 2024, during which time they had added AC brackets forcibly, which I was unaware of because I did not needed them as I had already had AC brackets of my old AC. Somehow, I was convinced that give the new AC brackets to the AC technician who visits for installation and they would purchase it from me; however, when the AC technician visited for installation, he saw the AC brackets and said they are of same side (left side), hence they are not o[censored]se and advised me to return back to the store where I purchased. I visited the store and submitted the unused AC brackets and showed them the Bill too. They immediately obliged and said that they would refund the amount of Rupees 899 /- within one week, but that did not happen till now. Till now, after so many phone calls and visits to the store, they have refunded only Rupees 700/- and I still need to get Rupees 199/-. I am trying to reach the person responsible or who promised me to refund the amount, but he has been ignoring the phone call. I do not know the name of the person, but I have the phone number which is as follows : [protected].

I request the concerned to take necessary action and help me in getting back the balance amount of Rupees 199/-.

I have purchased many things from Reliance Digital all these years, but this was a shocking behavior from the Reliance staff.