Reliance Digital — india ka smartphone jio phone

Address:

421004

Jio care
11/26/17
To me
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Dear mr. Keswani,

I understand your concern regarding the delivery of your jiophone.

I regret to inform you that pre-booked orders cannot be cancelled. We recommend that you gift the same to your interested friends and family members.

However, we have started the delivery of jiophones in phased manner to avoid inconvenience to our customers.

Please be assured that if you have successfully pre-booked a jiophone, you will receive it as soon as your jiophone is ready for delivery.

We will send you a communication through appropriate channel informing about the store address and pickup date once it is ready for dispatch.

Appreciate your time and patience.

For any further assistance, please write to us at [protected]@jio.com

Thank you,
Fazal malik
Team jio
Confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify jio immediately by contacting [protected]@jio.com and delete this message and any attachments from your system.

Virus warning: although jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

— original message —
From:
Date: 11/26/2017 03:27 pm
To: [protected]@jio.com
Subject: re: status of my pre booking of india ka smartphone jio phone and delivery date? [#10854233] [#12728221]

Hello jio team / management / directors / chairman,

I have received sms from your company to pick up my phone by 30/11/17, i had being communicating through various means with your company for specific information and in live chat on 12/10/17 (Copy of which i had already emailed to your company), i had refused to accept phone at your new terms & conditions which were enforced on your website after date of my booking on 25/08/17 (About which i had even mailed downloaded copy to you).

In live chat i was promised phone with all necessary accessories to be made available free, but later was mailed that they are chargeable and recharge plans also were introduced with unmatched & different terms & conditions compared to address of mr. Ambani on news media live, while launching of phone.

Your company had not withstand its commitment of providing phone within stipulated time period and also not withstand its commitment with terms & conditions as were addressed by chairman while launch & on website (Earlier there were no conditions as they are now uploaded).

Hence please view the live chat transcript copy i had already emailed and refund my paid amounts with interest (Till date of payment), penalty & compensation for harassing & making me roam at your stores and consuming my time & efforts which went in vain.

If i will be made to suffer more, your company will be liable for more penalties and compensation towards my future harassment, tensions & consumption of my time & efforts.

If i don't receive refund of my paid amounts with interest (Till date of payment), penalty & compensation by 30/11/17, i will be at liberty to take legal action against your company, the cost, my all amounts invested {including basic amount (Rs. 500/-) plus cumulative interest (2% p. M.), penalties (Rs. 1, 500/- till today & in multiples after 30/11/17) & compensation (Rs. 1, 00, 000/- till today & in multiples after 30/11/17) till date of receipt of amounts by me} in matter & consequences of which will be borne by your company.

Thanks,

Ambratlal keswani

On mon, nov 6, 2017 at 9:45 pm, amrit keswani wrote:
Please find attached live chat transcript for your reference.

Thanks & regards,
Ambratlal keswani

On mon, nov 6, 2017 at 9:42 pm, amrit keswani wrote:
Hello jio team,

I had made request to you company to clarify certain unclear queries (Please refer as mentioned in my before mails), but i haven't got any clarification mail reply regarding those queries, just got sms that my jio phone is ready for pick up at near by jio store.

Where is customer service?, you are just meant to sell product to achieve targets without caring for meeting customer's request to satisfaction.

On 25/10/17, upon my visit to your company's authorised jio store at section 25-netaji road, ulhasnagar - 421004, your company & store executive told me that the newly launched jio phone booked by me doesn't accompany:

1) 3.5mm jack for audio,
2) jio media cable,
3) jiofi for wifi access,
And any other necessary accessories, etc.,

They also told me that upon recharge of rs. 309 (Dhan dhan dhan) plan, only 3 to 4 hours of tv viewing will possible as company provides only 1/2 (Half) gb per day,
Whereas in mr. Mukesh ambani's address during launch declaration, he didn't mention anything such
And
On website, your company claims to provide free voice calls, unlimited data, 300 sms, jio apps etc.,
So for viewing tv & videos, customer will use internet, which will be free to download (As unlimited data if free),
Then how come your company people say that only half gb to view tv & videos.

Whereas in live chat with me on 12/10/17, your company executive namely mr. Samir fakih had accepted as under:

Samir fakih

You will get other compatible accessories:8:06 pm
Samir fakih

1. Charger with 5v, 700 ma rating.
2. Standard 3.5mm jack for audio.
3. Jiomedia cable.
4. Jiofi for wifi access.
8:06 pm

Ambratlal keswani
Me: is my phone with all accessories ready for pick up 8:07 pm

Samir fakih
Yes. 8:07 pm
Ambratlal keswani
Me: all accessories are included in total amounts of rs. 1500/- which we will be paying for phone + acessories 8:08 pm

Samir fakih

Yes. 8:09 pm

Please clarify the queries and kindly specify clearly all the features & all other necessary details of newly launched smartphone (Which i had booked)
& regarding different plan recharges for what???
& for how many days & hours daily???
Before selling to customers...
Thanks & regards,
Ambratlal keswani

On fri, oct 13, 2017 at 3:36 am, jio care wrote:
Dear mr. Keswani,

Thank you for writing to us with your query on jiophone delivery.

We have started the delivery of jiophones in phased manner to avoid inconvenience to our customers.

Please be assured that all customers who have done the pre-booking of jiophone will receive it as soon your jiophone is ready for delivery.

When it is ready for delivery, we will send you a communication through appropriate channel informing about the store address and pickup date.

For any further assistance, please visit www.jio.com or write to [protected]@jio.com.

Thank you

Devendra pawar

Team jio

Confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify jio immediately by contacting [protected]@jio.com and delete this message and any attachments from your system.

Virus warning: although jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

— original message —
From:
Date: 10/10/2017 07:49 pm
To: [protected]@jio.com
Subject: re: status of my pre booking of india ka smartphone jio phone and delivery date? [#9894413] [#10854233]

Mr. Mukesh ambani,
(Hon'ble chairman / m. D.)
Jio

Respected sir,

Greetings... To mother, yours good selves, all members of family and all assets of company on occasion of forthcoming diwali, christmas & new year

I had booked my smartphone on 24/08/2017 vide transaction id: fv0000029ai6, but till date i haven't received any positive communication from yours good selves company.

I am just getting mails of hope (S) of communication from your company (Please refer to emails below with this mail), whereas i am looking for firm implementation on yours good selves commitment made during the launch of the smartphone.

I had been calling several times on numbers available on your company's website, but most of numbers were accessible for jio customers, only one number got connected from my non-jio number and the executive who attended my call was unnecessarily arguing with me and then he asked me to dial other numbers which when dialed weren't accessible to non-jio numbers, which he should have been aware of, means either was not trained or knowledged properly or he purposely mislead me to annoyment.

I had even visited several times to your company's outlets at reliance digital, ulhasnagar (W)-421003 and your company's franchise store at ulhasnagar (E)-421004. On 27/9/17 at ulhasnagar (E)-4 store, one executive (Who was in custody of smartphone launched & by showing me and other customer) told me that phones stocks for customers had already arrived at their place and will be made available to customers on 29/09/17 on occasion of dusshera. He further said that the delay happened because of gst. Along with that executive, one other counter desk executive also confirmed the allotments of phones on 29/09/17.

On next day (28/09/17) i visited your company's outlets at reliance digital, ulhasnagar (W)-421003, the executives told me that they have not received any stock of newly launched smartphones from company, upon my sharing with them about occupation of phone by one of the store executive in ulhasnagar (E)-4, she called my knowledge as wrong & continuously argued forcefully with me that it was impossible that anybody has acquired the smartphone, because according to her nobody in company is allocated with newly launched smartphone. Then upon my request one another executive called the ulhasnagar (W)-421004 and was shared with facts were true as i mentioned to them. After that i enquired about the status of bookings, they replied o[censored]nawareness about details of the allotment of phones.

Upon non-receipt of any communication or smartphone from your company by end of september, 2017, i visited to ulhasnagar (E)-4 store and spoke to same executive who promised me for allotment of smart phone by 29/9/17, he said that now the phones will be distributed or allotted during diwali.

Because of following up (After booking smartphone) with your company by me (Through several calls/emails/visits to both stores), i (As a customer) am facing lot of problems & getting harassed by misleading informations from your company subordinates/ franchise.

The so called employees of the company should work as an asset of company with total focus, dedication, commitment, etc.. As being part of company's business as if of their own and not as liabilities {who are just for existence & concerned with their salaries (Which are expenses for the company), but least concerned with development of company & it's goodwill}.

I am sorry, but feels like the subordinate staffs in your good selves company has been spreading misleading informations to customers. Customers are told that the delay in allotment of smartphones is because of gst, now gst was effective from 1st of july, 2017 and i think the launching programme was after that, so questions arises, as to how come such big repute company was not prepared with gst policy for it;s project of launching new smartphone.

I respect and admire yours good selves a lot, though i have not met personally, but when i view yours good selves in newslines i feel yours good selves & mr. Anil ambani are "god" blessed with business acumen & several qualities of politeness, respectfulness, soft spokenness, sharpness, dedication, commitment, being peace loving, being caring, and so on... Businessman personality. These are just my feelings about yours good selves, because i can see and realise no matter how rich in name and fame your good selves become, you are always in the feets of respected mother.

Thanks & regards,

Ambratlal keswani

On wed, sep 20, 2017 at 12:55 am, jio care wrote:
Dear mr. Keswani,

Thank you for writing to us with your query on jio phone delivery.

I would like to inform you that you will receive an intimation via sms soon, along with the relevant details at the earliest.

For any other queries or support, please visit www.jio.com or write to us at [protected]@jio.com. We will be glad to assist you.

Thank you,
Sudarshan shetty
Team jio.

Confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify jio immediately by contacting [protected]@jio.com and delete this message and any attachments from your system.

Virus warning: although jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

— original message —
From:
Date: 09/20/2017 12:31 am
To: [protected]@jio.com
Subject: re: status of my pre booking of india ka smartphone jio phone and delivery date? [#9894413]

When i will receive the message from your company for collecting my phone, it's almost 25 days since i had booked my phone by paying advance of rs. 500/-

And

In the address on launching the phone hon'ble mr. Mukesh ambani said the phones delivery will start in september, 17 onwards, weekly 5 millions phones will be made available to customers who had booked on first come first basis.

I request for my updated status of booking (My updated waiting list number) & date of my phone delivery at the center nearest to my location (Pin code: 421004).

I hope your company knows & will keep up to the say & commitments made by hon'ble mr. Mukesh ambani

Thanks,

Ambratlal keswani

On wed, sep 13, 2017 at 9:30 am, jio care wrote:
Dear ambratlal,

I certainly understand your concern with regards to delivery of jio phone.

I wish to inform you that information related to delivery of a jiophone, you will receive a intimation via sms soon, along with the relevant details.

Regarding the sim, we will let you know through various media channels.

For further queries, you can write to us at [protected]@jio.com or visit our website at www.jio.com

Thank you

Nirmala kumari

Team jio

Confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify jio immediately by contacting [protected]@jio.com and delete this message and any attachments from your system.

Virus warning: although jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

— original message —
From:
Date: 09/13/2017 02:12 am
To: [protected]@jio.com
Subject: status of my pre booking of india ka smartphone jio phone and delivery date?

Hello,

I had book my smartphone vide transaction id: fv0000029ai6 on 24/08/17 and paid rs. 500/- upon pre booking, but till date (12/09/17) i haven't received my phone nor any communication from your company.

When ever i dial the toll free number: [protected] (Provided to know the status of booking), i get the message (Sms) from your company that i will get sms with store details upon availability of smartphone, but when you don't mention.

I would like to know when your company will deliver my smart phone (Mention date) and when it can be used with functionality.

Please revert back at the earliest with details of date of delivery and operationality of smartphone.

Also i would like to know whether the smartphone with come with sim card (4g volte) also or i will have to book & purchase sim separately, if it will come together, then please notify me few days before issuing sim, as i will port my current mobile number (Which i am subscribed with other telecom company) to your company and wish to purchase your company sim with same number of mine after porting.

Thank you for your time, consideration and forthcoming response.

Yours sincerely,

Ambratlal keswani