Reliance Digital — issue on online order through reliance digital website

Website:

reliancedigital.in

I have ordered an oven from reliance digital on 20th may 2020. The expected delivery date was 24 may 2020. I didnt get any notifications further. Cant even track the order. I tried to contact the customer care[protected] and also mailed to [protected]@ril.com, cshead. [protected]@ril.com and i got a reply that they will reply within 10 working hours. Till now i didnt get any reply from them. When i tried to cancel the order, another message box poped up in which they aresaying to contact the above mentioned customer care number and the customer care mail id.

Kindly do the needed to solve the issue.

Attaching pdf includes the screen shown when i logged in my reliance digital webiste.