| Address: | Reliance digital Drishti plaza Plot No 162, Windsor Square, Sarvdharm Colony, Kolar Rd, Bhopal, Madhya Pradesh 462042 |
On 15th August 2022 at 18:23 Mr. Pradeep Rajak from Reliance digital contacted me on my number to notify me regarding some serial number issue during billing of my Airpods pro, he told me that I would have to reorder the product and that he would cancel my current order for which I will receive refund in my account within 7 days . At 18:39 I called him to ask whether he had cancelled the order to which he replied that he is not able to as he is busy and will cancel it in another 10-15 minutes. He called me at 18:51 to inform me that due to some technical difficulty he is not able to cancel the order. He also told me that he can get the product delivered today but I will not be able to claim warranty on it as their is some issue with the serial number to which I said no . He then told me to wait till tomorrow . At 18:54 I contacted the customer care number given on the Reliance digital website[protected], and I was connected to an agent to whom I explained my situation, the agent did not register any complaint, did not even ask for my order number, just told me to not accept the order when it is delivered to me . I did not receive my order, the order was not cancelled either nor my money was refunded, It has been 4 days since and the reliance digital customer support is not responding to my emails . Whenever I open the reliance digital app it shows that the airpods have been shipped and will be arriving today, my money is stuck and I haven't received anything. Was this information helpful? | 
Post your Comment