[Resolved]  Reliance Digital — laptop services

Address:

411057

Hi team,

This was my first purchase at reliance digital and had a pathetic experience. I bought the laptop one week and with i also bought the services to take a backup of the laptop in pen drive. I was told the sales executive and technician that this service will take 3 hours, so i planned to take this service on 5th may 2018.
I went to the store on 5th may to render that services of taking the back up. There it was told by the technician that window needs an update which will take 5 hours more, this was not communicate during the purchase. I waited till evening but there were some issues with their internet and they delayed the whole procedure by another one day. I called the technician again on 6th may and he said, he come to the store at 12pm and he just started the procedure. Now again they have not given me any deadline when the whole procedure will be done.
Store is located at hinewadi, pune, maharashtra
Name of the technician is naresh
My whole business work is going on toss for which i bought this laptop.
Kindly look in to this on urgent basis.