Reliance Digital — lg 1.5t dual inverter ac water leakage

Address:

HNo: 8-1-347/B/6, Flat103, Rahul Colony 2, Opp to reliance Mart, shaikpet, tolichowki, hyd 500008

Hello team,

It is with deep regret i am writing this email to you all, i made a purchase of lg 1.5t dual invertor ac from you guys on 22nd feb 2020 and got it delivered on 29th feb 2020 (As per my request) and also the installation was completed the same day, all was working fine until 2 weeks back where we started noticing that the ac was not giving the required service of cooling down the room. We thought probably we were not able to understand the remote functions hence we did not do anything until the ac started throwing ice (This happens if either the ac is leaking from some where or the gas is finished) which is very annoying and difficult to understand since its just 2 months old product.
The installation of the outdoor unit has also been done in a place where its not easily accessible because we have to request our neighbor to open his windows so that we can access (Our last ac purchased from you guys “voltas”) for which the outdoor unit was installed blow our window and it worked fine for 10 yrs now all of a sudden these technicians come and tell us that it was not the right location and installed the new one above our house.

If this is not fixed asap then i will not step back to file a police complain for selling defective products to one of the most loyal customers of your store (Please look at my purchase history: my number is [protected] and my email address [protected]@yahoo.co.in or [protected]@dell.com)