Reliance Digital — LG a/c 1.5 ton performance very poor to a 11X10 sq feet small room

Address:

Sithalapakkam , Chennai

I bought a LG a/c 1.5 ton on 27th may 2022, it got installed in 29th may 2022 and i found that a/c is cooling like a 1.5 ton ac to a small room like 11X10 sq feet size, out of which 30 sq feet is wadrobe, so net size is 80 to 90 sq feep . Room is almost empty having one sofa and one chair and study table.

I have been complaining from day one, have visited 5 times to showrrom and they are only good to listen you but dont act on anything . To my surprise, store manager says me that technician told a/c is running fine .
Is that technicial bought the a/c or is he experiencing the horrific experience? Is that any logic in reply to the customer'c complaint even on 1st day .

I am fed up chasing them . I have also started sending email to 'reliancedigital.ril.com' and everytime i am getting a typical reply from their side with a complaint number in reply.

Please help me in Replacement or refund the a/c .

and please ask the LG technician who says this a/c is working fine to buy the ac and live happily .. I dont want such a/c . This a/c is just working like a cooler . Its not able to cool the entire room uniformly even after 1 hr and more while running in 80% capacity 26 degree temp and high fan speed.

The sales person while selling this was telling that as your room is small size, you just need to run this with 80 % capacity for 20 to 30 mins and then switch to 40 or 60 % . but this a/c is not even working properly in 80% capacity, forget about 40 or 60%.

We have a 1 ton voltas ac installed in another room of 12X10 sq feet and our obervation and experience was based on that performance . If the LG a/c 1.5 ton performs in this way, then please please we dont want to own any LG a/c . when we can only get a sense of cool in our neck and head part, our lower body is not feeling that cool. We are very upset but no one yet help us in replacement . They seems just by ignoring our complaint for some more days, they will be able to forced sell this defective product.

Please help . Attached is the Bill details