Reliance Digital Complaints & Reviews

Order No. RDF13723672

Dear Sir/Mam,

I placed the order for Samsung Galaxy M11 on 27th June 2021 through online. I went to Reliance Digital AnnaNagar, Chennai for Pickup. No new product was available at the pickup store only the display piece was available. I have asked the cancellation of order, then the store person tried cancelling the order. He couldn't do it. He has asked us to get in touch with Customer care and as per their advice. I have initiated the cancel order through email (29-Jun-2021). As, in the tool it was not allowing me to cancel it.

From 29th Jun 2021 onwards, i have been chasing to get back my money. But, unfortunately i didn't get it till date. I have written email to
1. 'Reliance Digital'
2. 'cshead.reliancedigital'
3. 'BM BADE' (Contact person - Ritu Manhas)

Each time, it reaches different person and i have not yet got the money back.

It would be helpful, if this gets to the highest level of attention and it would be grateful if i get my money.


Regards,
Vasanthy

I am writing regarding the trailing order of a television set that has not been delivered even after more than 150 days of placing the order, while the original delivery was supposed to have been made 1 business day.

This order was placed by my father Mr. Dhanunjaya Rao Chintada, who is a retired central government employee with the Income Tax Tribunal and is a senior citizen over 70 years of age. He had multiple call with your customer care team who just kept giving him false promises but the TV was never delivered. He even requested the order to be cancelled and he be refunded the money, but to no vain.

After being utterly frustrated with Reliance team, he informed me of this situation last Saturday, April 02, 2022. I had personally called the Customer Service and the executive apologized and maintained that he could not transfer the call to his supervisor, but understands the gravity of the situation and will arrange for a call back from his supervisor on priority. This call never came!
Since then I have been following up with Reliance Digital for over 75 days and no use. I feel the response comes from AI Bot and not a CC person. Always a generic copy paste email and no action.

This is extremely frustrating and unexpected from Reliance group! .I originally request to kindly resolve this issue by either delivering the TV within next 48 hours or refund his money with an interest cum penalty of 18%. But given my loss of time and fraud Reliance had done, I want to claim compensation of Rs 10 lakhs beyond the refund with interest.

The grievance resolution process outlined in Reliance Digital website is a fraud and the email are not escalated to head of CC or CEO as mentioned in the email. It is defrauding the public and the company should be penalized for this.


I hope this matter will be resolved at the earliest.

Best,
Venu

Ordered a headphone online. Delivery guy assigned by company didn’t came but sent some other guy for delivery. Opened my package and I found dirty headphone and semi damaged box.
Called the company to inform about all this and got to hear to complain directly to the headphones manufacturer and send the confirmation details to reliance digital.

I had bought the headphone 5-6 months ago. Suddenly today it stopped working. I want to claim warrenty but I've lost the bill..what to do?

Dear Sir,
It is submitted that I have purchased a Spilt Ac of LG (Model KS-Q18PNXD) from Reliance Digital, HAldwani (Uttrakhand) on 14.03.2021. Due to COVID scare during that time, installation was delayed and done during July 2021.
It is stated that the AC started showing signs of poor cooling within 3-4 weeks of installation and for that a complaint was submitted to Reliance Digital, Haldwani. Reliance Digital redirected the complaint to LG service Centre Megha Service, Haldwani. With lot of persuasion, a rep came to check the AC and told that gas may be low. He told to refill it in due course. Seeing that no care is being given to rectify the fault, again Megha service was approached. A rep came during the Sep/Oct 2021 and told that temperature has dipped outside and due to this outer unit is not starting as the winter has set in. He assured that with the onset of Summer during 2022, gas will be filled as the AC is in warranty.
Considering the Company reputation, we agreed with the suggestion. It took lot of persuasion, to call the rep from Megha Service to get the gas refilled in Ac during April 2022. We showed that lot of water is coming out from the indoor unit (pic attached). The technician sent by Megha Service filled the gas in AC and told that the gas is filled with the guarantee of 03 months. If the cooling goes down within 03 months gas will be filled without charges.
To my surprise, the AC cooling went down with in a week. Again we approached the Reliance Digital and Megha Service, Haldwani during April 2022 and submitted the complaint that this is the consecutive second summer season, we are not able to get the value for money we expanded on purchasing this AC in 2021.
Now the Reliance Digital and Megha Service is telling that their Technician has told that the indoor unit is faulty and needs to be replaced. The AC has been dismantled by the Technician on 15 May 2022 (Picture attached). Since then there is no response from LG or Reliance Digital. This delayed diagnosis of fault in indoor unit is being imposed on me saying that consumer will pay for repair and replacement as product is out of warranty (01 year of purchase lapsed). I feel like cheated by Reliance Digital.
The most unfortunate part is that I have tried to Approach the higher authorities of LG in Uttarakhand including Mr Neeraj Bora, number given by service engg. But no reply nor solution to my Grievance is being offered.
I request you to look in to the matter immediately and replace the faulty indoor unit of the AC supplied to me without any charges. This unprofessional attitude of LG unit Haldwani as well as Reliance Digital has given me lot of mental trauma and discomfort despite paying lot of hard earned money on purchasing the AC.
Looking forward for a prompt redressal of my grievance.
Dr Ankur Agarwal
Scientist ‘E’
DIBER, DRDO, Ministry of Defence, GOI
P.O. Goraparao, Haldwani, Uttarakhand-263139

I had purchased a voltas 1.5 T, 4* window as from reliance digital, Reliance Digital, ugf and ff, vipin palace, main ring road, vikas nagar, lucknow, Uttar Pradesh-226022. store contact no. [protected] /[protected].
At the time of Installation on[protected], horizontal ribs of Air Panel on the front right side of wac were defective. I objected but the installation technicians assured to replace it soon. I sent a mail to customer care regarding the problem on[protected]. Since then only 2 times their technicians attended the complaint assuring that either the front panel or the whole unit will be replaced very soon. I wrote again on[protected] and contacted the area manager from the store on[protected] who also assured to replace the whole unit by[protected] but the complaint is still pending till date.

I bought whirlpool washing machine from reliance retail limited(Mogappair chennai). While running the machine, there is a noise so i called the service engineer to fix the same. They had made the machine more worse. Now, we are not able to use the machine. On 24th may, i had raised the complaint. Till now it has not solved. Please do the needful.

I have requested multiple time for the bill, as from the app I was unable to download & share the bill copy. Have raised mail and discussed via twitter message. They are not ready to help resolve the issue . Thier solution related to app uninstall and install did not resolve the issue. Asking for a soft copy of the bill to my email ID.

Also I was told by their sales team I would get one month free offer on 3 month post paid. I was fooled by their team and no action or customer support is given.

I have made an order of a butterfly vegetable chopper through reliance digital.in. I made the payment via netbanking SBI. The amount got debited but the status shows payment unsuccessful. Kindly look into this matter as soon as possible and get my money refunded if not possible to deliver the product.

Third Complain Date : 1 June 2022
Refrigerator model: Whirlpool - WP BMR 325 L- IFPROBMINVCNV340

We are facing issue of noise from the long time and then we made complain for noise to ResQ team and then first technician told us that " you have to keep the fridge OFF for 2 hours everyday"

We made another complaint referring that please send good technician.

Second complaint we have made for noise and he did something after 1 or 2 days, refrigerator totally stops working.( no cooling at all)
then we made third complain and technician told that there is gas leak and switch off the refrigerator and told that now the complain will go to the " Whirlpool".
After logging complain in reliance, after 4 days whirlpool technician arrive.
Then he checked and replace PCB which doesnt resolve issue .

After PCB replacement, there is issue of compressor- which makes noise and also gas refilling and gas leak needs to be fixed

Attached is the job sheet from whirlpool.
Our refrigerator is not working since last 15 days in the month of summer.

We strongly suggest to replace the piece, as its just being 6 months and is having issue with PCB, compressor and gas leak, gas replacement- usually it works for years.and if some part is still not working we cannot be sure.
Desirable solution: Replace piece or provide another extended warranty for 2 years

Dear Team,

I have purchased a Blue Star Split AC yesterday i.e 12/06/2022 from Reliance Digital.Its model number is IB518DLU.Reliance digital Address is Madhurichandra Complex, 2nd Floor, Bailey Rd, near Jagdeo Path, Khajpura, Patna, Bihar 800014.On 13th June 2022 my AC was delivered but in Indore unit someone else name was written i.e Pervej Azam.I have raised the issue with the driver at the time o[censored]nloading but he denied.I have called the sales person Mr Nusrat and Mr Rohit in the Reliance digital store to exchange it. I have told them to send a mail to me but not responded.I want to look after this matter.

Vivek Ranjan Kr Rai
[protected]

I bought a LG a/c 1.5 ton on 27th may 2022, it got installed in 29th may 2022 and i found that a/c is cooling like a 1.5 ton ac to a small room like 11X10 sq feet size, out of which 30 sq feet is wadrobe, so net size is 80 to 90 sq feep . Room is almost empty having one sofa and one chair and study table.

I have been complaining from day one, have visited 5 times to showrrom and they are only good to listen you but dont act...

Purchased 2 years ago, went to the nearby reconnect service center, he informed to change the major parts and changing 1500/-. Why is relaince selling such a inferior products.

I bought Dell Laptop on 19 Dec from Reliance Digital from Rajouri Garden Branch via Zest Money no cost EMI. I was being told to get a 10% cashback from Zest Money right after 3rd EMI. I had paid all EMIS but no cashback has been received till date. I am being writing to Zest Money since my 3rd EMI but such a painful experience to deal with them as there is a worst customer support on their end. This is making my experience bad with Reliance as well. Please refund my cashback asap.

On 15-May-2022 I have purchased AQUAG ENHANCE ROUV7L from Reliance Digital Udupi Karnataka for a price of Rs 15, 000 and an additional 4 years service warranty for Rs. 13, 000. The product was installed on 19-May-2022. The purifier worked well for a day and half. After that it came up with overflow of water. The complaint was raised and service man came on 23rd May and said there was sensor issue. Next day the problem repeated again with...com

Form reliance digital panchvati circle Ahmedabad on 27th May 2022 ... dilivery was fast but installation was really very poor as ac was not cooling.. so technician came again after 3 days and they said we need to change the place of outdoor unit to somewhere else so i said ok whichever place you find good do it as soon as possible but at the same time i noticed the final of outdoor unit of ac poorly...

On 15-May-2022 I have purchased AQUAG ENHANCE ROUV7L from Reliance Digital Udupi Karnataka for a price of Rs 15, 000 and an additional 4 years service warranty for Rs. 13, 000. The product was installed on 19-May-2022. The purifier worked well for a day and half. After that it came up with overflow of water. The complaint was raised and service man came on 23rd May and said there was sensor issue. Next day the problem repeated again with water not filling and red light glow, with switch off and one the water would fill for 10 seconds and stop again, raised second complaint, the service person came and said it's sorted. The third complaint arised after 2 days again and we were not happy with this so called new product. We spoke to Service head, Uday and he sent a technician. The technician checked and said the filter was not working and chip was spoilt. We were shocked to hear that we were drinking unclean water for a week. This was the third complaint in one week's time of getting this machine. The TDS of water from purifier was same as tap water. Living with the small child in the house is highly difficult to cope for clean water. And to follow up with the Reliance for repair of this faulty damaged product.
This is our first purchase with Reliance and we were highly unhappy with the purchase and service provide by Reliance Digital.
Now the purifier was taken and they replaced all the internal parts. Came home and fitted but stopped working soon after they left. We are highly disappointed with the faulty and worst service from Reliance. We would request you to consider this complaint as on high priority considering the drinking water case and provide us a refund from the company. We anticipate you provide us justice for the hard earned money and time.

Thanks and kind regards
Sowmya

I have purchased a carrier AC on 14/05/2022. For which the bill name has been wrongly sent under Krishna Priya A, I need to get the bill in the name of L Aravind with the GST number given below, . For which they aren't helping me. Do get it sorted out immediately.

BHARGAVE RUBBER

PRIVATE LTD 342, Melakkal

main road, Kochadai

Madurai 625016

GST NO.33AAECB4728K1ZO

I purchased Hitachi 1.5 ton inverter ac form reliance digital panchvati circle Ahmedabad on 27th May 2022 ... dilivery was fast but installation was really very poor as ac was not cooling.. so technician came again after 3 days and they said we need to change the place of outdoor unit to somewhere else so i said ok whichever place you find good do it as soon as possible but at the same time i noticed the final of outdoor unit of ac poorly physically damaged from 4-5 spots so asked store manager to replace it with another unit ...but they make me wait for another 3 days ...and after 3 days they said this damaged is not really contain in damage ...and we will not replace it ...

Dear Reliance Digital,

i am sharath from hyderabad pho num:[protected]

We have purchased ac for office server purpose,

Haier SAC 1.6 T 5sinv hsu19E-TXW5.

store Details balanagar hyderabad.

Issue is : purchasing ac before 1 week still not done installation.

already follow up to store but no one caring my complete every one

Reliance Digital i never saw sales man to every one all are worst person

in the store

i suggest don't purchase to Reliance Digital worst service.

Regards.
sharath