Reliance Digital Complaints & Reviews

I had purchased a voltas 1.5 T, 4* window as from reliance digital, Reliance Digital, ugf and ff, vipin palace, main ring road, vikas nagar, lucknow, Uttar Pradesh-226022. store contact no. [protected] /[protected].
At the time of Installation on[protected], horizontal ribs of Air Panel on the front right side of wac were defective. I objected but the installation technicians assured to replace it soon. I sent a mail to customer care regarding the problem on[protected]. Since then only 2 times their technicians attended the complaint assuring that either the front panel or the whole unit will be replaced very soon. I wrote again on[protected] and contacted the area manager from the store on[protected] who also assured to replace the whole unit by[protected] but the complaint is still pending till date.

I bought whirlpool washing machine from reliance retail limited(Mogappair chennai). While running the machine, there is a noise so i called the service engineer to fix the same. They had made the machine more worse. Now, we are not able to use the machine. On 24th may, i had raised the complaint. Till now it has not solved. Please do the needful.

I have requested multiple time for the bill, as from the app I was unable to download & share the bill copy. Have raised mail and discussed via twitter message. They are not ready to help resolve the issue . Thier solution related to app uninstall and install did not resolve the issue. Asking for a soft copy of the bill to my email ID.

Also I was told by their sales team I would get one month free offer on 3 month post paid. I was fooled by their team and no action or customer support is given.

I have made an order of a butterfly vegetable chopper through reliance digital.in. I made the payment via netbanking SBI. The amount got debited but the status shows payment unsuccessful. Kindly look into this matter as soon as possible and get my money refunded if not possible to deliver the product.

Third Complain Date : 1 June 2022
Refrigerator model: Whirlpool - WP BMR 325 L- IFPROBMINVCNV340

We are facing issue of noise from the long time and then we made complain for noise to ResQ team and then first technician told us that " you have to keep the fridge OFF for 2 hours everyday"

We made another complaint referring that please send good technician.

Second complaint we have made for noise and he did something after 1 or 2 days, refrigerator totally stops working.( no cooling at all)
then we made third complain and technician told that there is gas leak and switch off the refrigerator and told that now the complain will go to the " Whirlpool".
After logging complain in reliance, after 4 days whirlpool technician arrive.
Then he checked and replace PCB which doesnt resolve issue .

After PCB replacement, there is issue of compressor- which makes noise and also gas refilling and gas leak needs to be fixed

Attached is the job sheet from whirlpool.
Our refrigerator is not working since last 15 days in the month of summer.

We strongly suggest to replace the piece, as its just being 6 months and is having issue with PCB, compressor and gas leak, gas replacement- usually it works for years.and if some part is still not working we cannot be sure.
Desirable solution: Replace piece or provide another extended warranty for 2 years

Dear Team,

I have purchased a Blue Star Split AC yesterday i.e 12/06/2022 from Reliance Digital.Its model number is IB518DLU.Reliance digital Address is Madhurichandra Complex, 2nd Floor, Bailey Rd, near Jagdeo Path, Khajpura, Patna, Bihar 800014.On 13th June 2022 my AC was delivered but in Indore unit someone else name was written i.e Pervej Azam.I have raised the issue with the driver at the time o[censored]nloading but he denied.I have called the sales person Mr Nusrat and Mr Rohit in the Reliance digital store to exchange it. I have told them to send a mail to me but not responded.I want to look after this matter.

Vivek Ranjan Kr Rai
[protected]

I bought a LG a/c 1.5 ton on 27th may 2022, it got installed in 29th may 2022 and i found that a/c is cooling like a 1.5 ton ac to a small room like 11X10 sq feet size, out of which 30 sq feet is wadrobe, so net size is 80 to 90 sq feep . Room is almost empty having one sofa and one chair and study table.

I have been complaining from day one, have visited 5 times to showrrom and they are only good to listen you but dont act...

Purchased 2 years ago, went to the nearby reconnect service center, he informed to change the major parts and changing 1500/-. Why is relaince selling such a inferior products.

I bought Dell Laptop on 19 Dec from Reliance Digital from Rajouri Garden Branch via Zest Money no cost EMI. I was being told to get a 10% cashback from Zest Money right after 3rd EMI. I had paid all EMIS but no cashback has been received till date. I am being writing to Zest Money since my 3rd EMI but such a painful experience to deal with them as there is a worst customer support on their end. This is making my experience bad with Reliance as well. Please refund my cashback asap.

On 15-May-2022 I have purchased AQUAG ENHANCE ROUV7L from Reliance Digital Udupi Karnataka for a price of Rs 15, 000 and an additional 4 years service warranty for Rs. 13, 000. The product was installed on 19-May-2022. The purifier worked well for a day and half. After that it came up with overflow of water. The complaint was raised and service man came on 23rd May and said there was sensor issue. Next day the problem repeated again with...com

Form reliance digital panchvati circle Ahmedabad on 27th May 2022 ... dilivery was fast but installation was really very poor as ac was not cooling.. so technician came again after 3 days and they said we need to change the place of outdoor unit to somewhere else so i said ok whichever place you find good do it as soon as possible but at the same time i noticed the final of outdoor unit of ac poorly...

On 15-May-2022 I have purchased AQUAG ENHANCE ROUV7L from Reliance Digital Udupi Karnataka for a price of Rs 15, 000 and an additional 4 years service warranty for Rs. 13, 000. The product was installed on 19-May-2022. The purifier worked well for a day and half. After that it came up with overflow of water. The complaint was raised and service man came on 23rd May and said there was sensor issue. Next day the problem repeated again with water not filling and red light glow, with switch off and one the water would fill for 10 seconds and stop again, raised second complaint, the service person came and said it's sorted. The third complaint arised after 2 days again and we were not happy with this so called new product. We spoke to Service head, Uday and he sent a technician. The technician checked and said the filter was not working and chip was spoilt. We were shocked to hear that we were drinking unclean water for a week. This was the third complaint in one week's time of getting this machine. The TDS of water from purifier was same as tap water. Living with the small child in the house is highly difficult to cope for clean water. And to follow up with the Reliance for repair of this faulty damaged product.
This is our first purchase with Reliance and we were highly unhappy with the purchase and service provide by Reliance Digital.
Now the purifier was taken and they replaced all the internal parts. Came home and fitted but stopped working soon after they left. We are highly disappointed with the faulty and worst service from Reliance. We would request you to consider this complaint as on high priority considering the drinking water case and provide us a refund from the company. We anticipate you provide us justice for the hard earned money and time.

Thanks and kind regards
Sowmya

I have purchased a carrier AC on 14/05/2022. For which the bill name has been wrongly sent under Krishna Priya A, I need to get the bill in the name of L Aravind with the GST number given below, . For which they aren't helping me. Do get it sorted out immediately.

BHARGAVE RUBBER

PRIVATE LTD 342, Melakkal

main road, Kochadai

Madurai 625016

GST NO.33AAECB4728K1ZO

I purchased Hitachi 1.5 ton inverter ac form reliance digital panchvati circle Ahmedabad on 27th May 2022 ... dilivery was fast but installation was really very poor as ac was not cooling.. so technician came again after 3 days and they said we need to change the place of outdoor unit to somewhere else so i said ok whichever place you find good do it as soon as possible but at the same time i noticed the final of outdoor unit of ac poorly physically damaged from 4-5 spots so asked store manager to replace it with another unit ...but they make me wait for another 3 days ...and after 3 days they said this damaged is not really contain in damage ...and we will not replace it ...

Dear Reliance Digital,

i am sharath from hyderabad pho num:[protected]

We have purchased ac for office server purpose,

Haier SAC 1.6 T 5sinv hsu19E-TXW5.

store Details balanagar hyderabad.

Issue is : purchasing ac before 1 week still not done installation.

already follow up to store but no one caring my complete every one

Reliance Digital i never saw sales man to every one all are worst person

in the store

i suggest don't purchase to Reliance Digital worst service.

Regards.
sharath

I took LG PS-Q19GWZF from Reliance Digital on 12th May 2022.
Technician came to my home on 15th May 2022 to fit A.C unit through Reliance Digital.
At 2 o'clock on the night of fitting the air conditioner [CH 38]-Refrigerent Shortage error started appearing in the display of the air conditioner.
Later on the second day on 17th May 2022 I went to Reliance Digital (Address - Anand Mahal Road, Beside Gail Tower, Saikrupa Society, Adajan, Surat, Gujarat 395009)
And after going there, get the complaint registered.
From there you have given such an answer that you can be sure that tomorrow your problem will be solved.

I waited 2-3 days a lot that tomorrow will come, the day after tomorrow will come.
But those people were supposed to come on 18th May 2022 but came on 25th May 2022.

Technician came and emptied the gas of the air conditioner and filled it again.
And after those people left, that first problem started again.

I also complained to the LG service center, then the technicians of the LG service also came and they checked and told that the technician of Reliance Digital has not done the installation properly and it is their fault.

When I went to Reliance Digital again on 27th May 2022, they told that I will give you a sure solution tomorrow.

Today is 4th June 2022, even then my air conditioner is not working.
Every time technicians come and go after working for 3-4 hours but no solution has come.

I'm tired now I don't want this air conditioner, you take it and I want my money back.

We have placed an Order RDF31819132 at Reliance Digital Website on May 1st, the order was cancelled without our knowledge and refund was not not yet received even after so many complaints has raised internally with Reliance Digital Customer Support

I was clearly told by reliance digital sales person that I should pay rs.500 post installation of the AC. But the installation technician charged me rs. 2000. Completely misguided by AC sales team and technicians.

They delivered a faulty headphones and there is no option to return it

I have been a regular customer of Reliance digital. However, in my recent purchase, I have had a bad experience. I purchased a Z50 camera from the R-city mall store at Ghatkopar West, Mumbai, Maharashtra last Sunday, i.e., 28/05/2022 (CIN no. U01100MH1999PLC120563). Along with the camera, a free bag was also available. However, due to the unavailability, the store assured us we to get the bag within a week. Also, I have to leave the city for a month on Saturday morning, so I requested them to at least get the bag by Friday night. But when I am calling them, they are giving the same excuse that we have to get it from the warehouse (which is the same as what they told us during purchase). I wouldn't have bothered if it wasn't urgent. I am regularly calling the store, and they are constantly assuring me to get the bag by Friday. And today when I called they said that it would take another two-three days.
I did not expect this from a renowned company like reliance digital. You assured us of the bag at the time of purchase and now no one is bothered if it is made available to the customer or not.
I also called the customer care and she diconnected my call.