[Resolved] Reliance Digital — lg inverter ac 1.5t issue!
Bengaluru, Karnataka, India
SiSidharth80 on Mar 21, 2019
Hi team –
I purchased an lg 1.5t ac from your reliance digital store in marathahalli on 23rd march 2018. Within 15 days of the purchase of the ac, the cooling effect was gone and i raised a complaint with ticket no – [protected] (Complaint raised on apr 16 2018). For 5 days even after multiple follow ups there were no responses and after quite a bit of an escalation a technician attended to it and just filled up the gas. He did not make an attempt to find out the root cause of the problem.
Then the same problem again happened in oct and i raised a complaint again with ticket no – [protected] and after multiple follow ups the technician (From lg) who attended to it said that reliance people have installed it incorrectly hence i need to ask the reliance folks to check it again. The reliance technician came and again filled up the gas and left without solving the problem or to see where the leakage is happening. He also mentioned that he was asked by his manager not to redo the installation as that would mean reliance would have to pay for new copper tubes (Pathetic!)
Now i am facing the same issue again and have another ticket for which there is no response yet, ticket no – [protected]. What i want to ensure is that this time a proper fix is done and not just fill up the gas and leave for me to face the same problem again later. How can you help get this done on priority and with proper customer satisfaction.
I am attaching screenshot of my sms conversion with your reliance digital head at bangalore – mr. Amit mallick whom i have called so frequently but has not even bothered to address my problem.
Complaint marked as Resolved Apr 22, 2019
[Mar 21, 2019] Reliance Digital customer support has been notified about the posted complaint.
Verified SupportReliance Digital Customer Care's response, Mar 22, 2019
We regret the inconvenience caused and would like to inform you that we have forwarded your concern to our concerned team.
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