Reliance Digital — MacBook

Address:

52/405 Motilal nagar 3, Goregaon West mumbai

My name is prabdeepkaur contact number [protected] .I had visited reliance digital juhu shop in 2020 July and wanted to buy MacBook
Salesman convinced me to buy it with my credit card in emi option to which I agreed
While buying this product I explained to him that it was for my daughter and she was going to use it for education purpose so there was a possibility of damage in traveling or theft in public place and i need an insurance to cover it
He explained me to buy extended warranty which would cover it for 2 years I was convinced and asked him to show me this extended warranty terms and conditions contract he said once I buy it will be sent via email and I paid the sum he asked me to after giving me discount on the actual price this is what he told me
Now I have some damage on this product and I wanted to get it repaired under the cover I took so I contacted reliance digital but there was no response for nearly 2 weeks now the juhu store has someone named shakil who has informed me that I have only extended warranty which doesn’t cover it
I’m asking him about the cover I took and for which I paid 15000 rupees why didn’t reliance digital send me what is included in the cover and why isn’t even after specific telling the sales guy what I needed why was the extended warranty given in the first place what warranty is it what does it cover, I also asked him whether I could talk to the person who sold me this product they say he isn’t this store now
I have to fix this MacBook for which I will have to pay more money
I want a solution