Reliance Digital — Marvel UV purifier issues not handled.

Address:	Pune, Maharashtra, 411028
Website:	www.reliancedigital.in

I am having issues with Marvella UV purifier which is in AMC and no resolution from Reliance Digital and tickets closed without informing. Details:
1. case [protected] logged on 6th March. Engineer Mr Netaji visited on 8th March. Checked and closed the case without informing. When contacted, he said he had asked support team to keep call under observation and not to close it.
2. I tried to reach Mr Netaji on his number [protected] but he did not respond
I called the call center again on 12th March. Contact person was Sonali.
She took Miss Reshma from the support team in conference.
3. She said the previous call was cancelled because it was not logged properly (!!!) and she raised new call and assured that engineer will be visiting same day in the evening.
3. case [protected] was logged and since then no one has contacted/visited .
4. On 16th March i again called the call center and contact person Mr Vijay was not able to reach anyone from support and assured for a call back.
5. No one contacted yet!
6. SLA is 48 hrs for any case and per my all experiences, none of the call got resolved within 48 hrs.