Reliance Digital — Never getting service from reliance digital - resq care plan

Address:

Kolkata, West Bengal

Dear team,
I had taken resQ care plan from Reliance digital in Jan-15 and it is valid till Jan-2016.

But i am not getting service from Reliance digital whern ever i raised the complain/call. I made the complaint to Team lead, Service Desk Manager - Reliance digital, Kolkata. But there is no response, even i visited Reliance Digital store, Axis mall, Newtown Kolkata and explain all my problem to CSD but their behaviour are irresponsible towards the customer.
As there is issue with Water purifyer - Marvela RO and did not gets problem fix on time i have to purchase water from out side.
Please find below detail about product, ResQ Care Plan and complaint no..

Product :Water Purifyer
Brand: HUL
Model No: Marvela RO
Serial No. : [protected]
Reliance Digital (RCP) period start date: 10-JAN-2015 End Date: 09-JAN-2016

Complaint Details:
[protected][protected]
First complaint made on: 06-JUL-2015
Call No.(Complain No.): [protected]

Auto complain no. change on : 08-JUL-2015
Call No.(Complain No.): [protected]

Status: Not resolved issue

Second Compaint made on : 01-SEP-2015
Call No.(Complain No.): [protected]

Auto complain no. change on : 02-SEP-2015
Call No.(Complain No.): [protected]

Auto complain no. change on : 05-SEP-2015
Call No.(Complain No.): [protected]

I am looking forward your help here. Kinldy look into this ..

Regards,
Sanjeev Kumar