[Resolved] Reliance Digital — no progress in service request for ac from reliance.

mail2zaheer

from Mumbai, Maharashtra

Address:

600062

We bought a Hitachi air conditioner from reliance on 2016.
Currently we need a service for that. I booked a service request on Monday morning. Request number is [protected]. They said the tech will visit within 48 hours.
But till now we haven't recieved any call. We called the customer care multiple times but getting the same update as technician has been assigned. We faced similar issue when we bought this AC in 2016. I don't understand why Hitachi is not handling the services and why they have handed this to reliance as they are the partners. It is really frustrating to get the same update from reliance Cust care with no progress.

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May 16, 2018

Complaint marked as Resolved

Reliance never called back... I called Hitachi and requested for tech visit. Tech visited the home and resolved the issue on the same day and informed us what the problem was Thanks to Hitachi and the tech who resolved the problem... It could have been appreciated if my complaint was lifted earlier to resolve.

Reliance Digital customer support has been notified about the posted complaint.

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Comments

Hitachi Home & Life Solutions India [HHLI] Customer Care

from Gurgaon, Haryana

Dear Customer (mail2zaheer),

We regret the inconvenience caused to you. Kindly share your registered mobile number or complaint number with us at hitachiindia.[protected]@gmail.com so that we can assist you better.

Regards,
Team Hitachi

mail2zaheer's [Complaint's author] reply, May 5, 2018

As per your request, I have sent you my mobile number and registered service request number.

Thanks.

Hitachi Home & Life Solutions India [HHLI] Customer Care's response, May 5, 2018

Dear Customer (mail2zaheer),

Thanks for sharing the detail with us. We have escalated your complaint to our team and will get in touch with you at the earliest.

Regards,
Team Hitachi

mail2zaheer's [Complaint's author] reply, May 7, 2018

Team,

I request Hitachi tech to visit and check the issue.
As per my understanding via YouTube and other sites, it looks I have got problem with the DC motor/board of our airconditioner as the red light blinks 9 times...

Request Hitachi team to please replace the same as soon as possible. It's already 15 days passed.

Regards,
ZAHEER

Hitachi Home & Life Solutions India [HHLI] Customer Care's response, May 7, 2018

Dear Customer (mail2zaheer),

We have shared your remarks with our team and will get in touch with you soon.

Regards,
Team Hitachi

Hitachi Home & Life Solutions India [HHLI] Customer Care

from Gurgaon, Haryana

Dear Customer (mail2zaheer),

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with your Hitachi product.

Regards,
Team Hitachi