| Address: | E-52,Top Floor, Pocket 3 society, Mayur Vihar phase 1, New Delhi 110091 |
Dear Consumer Forum,
My name is Deeksha Gaur.
I've ordered an Onida 1 ton Air conditioner from reliance digital Online on order ID RDF32119209 from register No. [protected] & product got delivered on 08th May 2022, & on 9th May reliance digital installation service person Mr. Riyaz came to install the AC and when he opened my AC box the copper kit was missing whose video was recorded by them & been sent to the reliance service store for approval of copper kit on same day to install the AC, and till date that kit did not got delivered and I've registered a complaint[protected] whose resolution is still pending.
Mr. Riyaz had installed our AC in same day without approval and he said mam don’t worry I will install this AC If copper kit missing you can buy from my side and charged 940rs per meter my wier is 4.5 metre but he charged 5 meters price from when I said no to this process he unwired all AC and did misbehave from us after that he went back from my place then he again called me and he said sorry and he wants to come and install AC again at 9 o’clock night time then he installed AC and He has charged 7, 344/- rs from my side when I said why I give you this amount this is too much then he said to me mam don’t worry when reliance gives you cooper kit I will give you charges and he give me normal paper and wrote all roughly calculation of bill whose screenshot I've attached so that you can understand the breakup of rough bill which he provided as he did not provided the bill of the same & gave us the reason that we do not provide bills to any customer.
Reliance digital promise us to install the product within one day after the delivery but in our case the AC got delivered on 8th May 2022 but officially on paper reliance did not installed the AC as Cooper kit was missing in our box and still not been delivered to us till date and Mr Riyaz reliance digital installation Service person did not updated installation in records even after the installation of my AC on 9th May 2022.
We even requested to return this product next day on 10th May 2022 as this product is not cooling as 1 ton AC should do but customer care denied our request for the return.
Today is 15th of May & my 7 day warranty of return will expire tonight, I want to update this in reliance digital records & consumer forum records that I want to return this product with refund of AC cost ₹25990 plus installation cost of ₹7, 344.
We are trying to return this product since the beginning but customer care is denying our request & gave us the reason that we do not have authority to generate return of the product & reliance digital can check the same in their call recordings & even I’ve all the proofs with call recordings. Reliance digital website do not give us any option to return this product & gives us customer care no. to return the product so I do not have any option except calling on number [protected] or [protected] for the return but they are not generating our request to return the product.
Please resolve my issue of non delivery of missing copper kit & installation bill & return request within the given time period of Complain no.[protected],[protected].
Regards,
Deeksha Gaur
+91-[protected]
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