[Resolved]  Reliance Digital — not repairing refrigerator since 9 days

We purchase a refrigerator in 2013 from reliance digital z square mall kanpur and got our warranty extended till 2018 from res q. I m attaching the extended warranty card which expires in novenber 2018. Our fridge stoppeed working on 29th july. We called the customer care on 30th july. They sent a mechanic to see on 31st. He told us the mother board is not working. It will take 1 week or more as it comes from lucknow. I again called the customer care people to send a back up as mentioned in res q extended warranty card because working without fridge for more than a week is difficult esp.in this season. They told me that the back up is sent only when we are unable to solve the issue in 1 week. Nowhere in that booklet they have mentioned this thing that they will send back up after 1 week. Buy we cooperated and waited. Next day we get a call from res q that your waaranty has expired according to our data, please send a photograph of your warranty on this number. We did that. Nothing has been done since then. Few days later we get a message that your problem has been resolved thank you. We again called them, we wrote an email. But nothing has been done. Now its 9 days and we are still waiting. There is fungus growing everywhere in my fridge. Please help us to resolve this issue
Thanks