[Resolved]  Reliance Digital — not satisfied with sennheiser hp cx275s

Address:

Kolkata, West Bengal, 700110

I have purchased a senheiser ep cx275s head phone worth 1750. Ean[protected]
From reliance digital 53 vivekananda colony, po - panihati, ps - khardah, 24 pgs (N) kolkata - 700114 west bengal on 1st september 2018.
Tid no[protected]
Batch no - 000084
Inv. No - 000188
I am not satisfied with the product as it sounds really poor. When i have visited the particular reliance digital store they said it has sounded that means the product is working and they cannot replace the product but to me the sound is very flat and the high note and low note does not work properly.
Your teqnical expert id 60388306 on his point of view if the headphone sounded ok with left and right plug that means that is ok. He does not understand what the problem is the quality of sound is very poor and does not meet the criteria of sennheiser.
I want to replace this product with any other brand which i preffer. The product is under warranty of 2 years.
Please do the needful and revert me as soon as possible.
Regards
Arindam ghosh